MSR  Habitude 4 Tent

Let me start of by saying my daughter has a neuromuscular disease and she was able to set up the tent all by herself while I was at work. If that doesn't tell you how easy the setup is, I don't know what will. I love how much headspace there is and it's roomy enough to fit a cot-bed, which my daughter needs to use while camping since she can't easily get up off the ground. This tent is disability friendly which is exactly what we were looking for. My only complaints are that I wish it had two doors, seems like MSR could have easily put a door on the back. I also wish the footprint was included. At this price point I feel like they could have just included it instead of charging another $50 on top of what I'm already spending. Overall though I really like this tent and think it was money well spent. I'm looking forward to camping with my daughter again.

Hello i’m a long date MSR customer who is now speechless…………….. I’m in the outdoors activities roughly since 25 years. I bought 4 years ago an MSR elixir 3 and a MSR Rendezvous 120 wing. Since my purchase i used both products 5 times. I always been really careful of my outdoor gear including my tent and my tarp. I always stored my tent loose, and in a cool, dry space. I’ved never stored my stuff when it was wet or dirty. I carefully stored my gear following my MSR official retailer advice. Moreover, when i bought my tent and my tarp, i called MSR to verified the good way to take care of my new gear. The MSR staff gave me the sames instructions than my retailer. This week i was preparing my gear for camping. When i took my tent and my tarp, both was really sticky and like little bit yellowed. Moreover the seams of the tarp was destroyed……………… From my surprise, i done a lot of research to find what was the issue and if i done something wrong !!!??????? The only thing i found is the fact that it can happened when you don’t store your gear properely. After my research, to understand the problem, i went in 2 differents MSR official retailers stores. In the first store the manager told me that he wasn’t surprised. He told me that he was really discouraged of MSR. He explained me that he saw that problem hundreds of times and he spoke oftently with the canadian rep here about that. He said that MSR is not going to help me and not going to recognized the issue. He told me that compared to other brands (Marmot, Nemo, Big Agnes………….) the MSR polyurethane is problematic. For im the hydrolisis phenomena is normal but not for my gear that «not have been used» and cared properly. He does not recommend MSR anymore. At the second store, the manager wasn’t surprised of the problem. He told me the same things than the manager in the first store. He told that before, MSR was a great brand with good stuff and good warranty\customer care. But since a couple of years he told me that MSR have a lot of constructions issues (polyurethane, hubba hubba seams and poles………..). He do not recommend MSR anymore. He also explain me that before MSR care about there customers (good services, good warranty-repairs, solutions). But according to him now MSR don’t consider the customers and are really not helpful. He doesn’t want to know anything about MSR anymore. After my stores visits i was shocked, traumatized !!!!!!!!!!! I always been a huge fan of MSR and a loyal customer. I also buy a MSR Habitude 4 last week for my family. After my reasearch i returned it to the store yesterday. Yesterday i called the MSR warranty repair service to explain them my situation and the conclusions of my reasearch. The MSR person on the phone just told me it was normal, the warranty is 3 years ( so not for me ) and i have to restore my gear by my own. Period. This is what MSR say : “From the materials in our products to how long we keep the lights on, environmental sustainability runs through MSR in a variety of ways. We realize that every decision we make has a positive or negative environmental impact.” «We build products to last, offering outdoor enthusiasts more adventures and reducing the amount of goods piling up in land lls. Product Durability Our rst priority is to design and manufacture durable, long-lasting products. Extensive testing—both in-house and in the eld—allows us to ensure that our products will stand up to the wear and tear to which our customers subject their gear. Our products have stood the test of time, and we often hear stories from customers who are still using their MSR stoves from the 1980s.We believe in what we make and stand behind it. Worldwide, MSR adheres to the voluntary UIAA standards. The premier international standards for climbing and mountaineering, products that adhere to these standards meet the highest international standards for climbing and mountaineering safety and durability. » «we make sure it is a durable, high- performance material» This is a very nice speech, but its not the reality !!!!!!!!!!!!!!!!!!!! I’m sure that Larry Penberthy doesn’t agree with the way MSR is doing business these days………. That is sad because like i said i have always done a more than a good promotion of MSR and have been loyal. My conclusion now, i’m going to tell to the outdoor community here and all my outdoor friends (climbers, fly fishers, hikers, bikers, camping budy) that MSR are not what they said. I’m going to tell them, like the 2 managers to the stores i visited, to never buy again MSR stuff. Maybe one day if everybody tell MSR that there is good ways to do business the MSR culture is going to change ? At that moment its going to be a pleasure to deal with MSR again. Best regards