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Frequently Asked Questions

• When do I get my Co-op Member Reward?

  Co-op Member Reward notices are sent out each March. For example, the Co-op Member Reward you earn on purchases made in 2022 will be issued in March 2023 and expires on January 3, 2025. Active members who earned a Co-op Member Reward and/or REI Co-op Mastercard Rewards on eligible purchases during the previous year will receive a notice in March via mail or email.
  
  Only active REI Co-op members receive a Co-op Member Reward notice. To be an active member, you need to make net merchandise or shipping purchases (purchases minus credits and returns) of at least $10 per year, unless you joined during that calendar year.

• How do I earn a Co-op Member Reward?

  All eligible REI merchandise purchases posted between 1/1–12/31 earn a Co-op Member Reward, reduced by any items returned for refund or credit. If your reward has already been calculated, then the reward is deducted from any returns.

  REI Co-op Members receive their Total REI Rewards notice via mail or email each March.

  10% Co-op Member Reward is typical but not guaranteed. Your Co-op Member Reward is based on eligible net qualified purchases, which exclude REI Outlet items, sale and clearance items, discounted items, gift cards, REI adventure travel, REI classes or day trips, Re/Supply used gear, service fees (e.g., rentals, labor, shop services), membership fee, postage, event passes/tickets and registrations, government agencies, REI Cooperative Action Fund donations, shipping charges, return labels, exchanges, sales tax.

  Good news: Keep in mind that many of these REI items still let you earn 5% back* in REI Co-op® Mastercard® Rewards rewards when you buy them with your REI Co-op Mastercard. That includes gear that’s on sale, REI adventure travel trips, RE/Supply used gear, REI gift cards, and even donations to the REI Cooperative Action Fund.

  *You will earn 5% back in REI Co-op Mastercard Rewards on net purchases (purchases minus any credits or returns) made at REI retail locations and REI.com. Purchases include full-price and discount-price items, REI gift cards, services, fees and REI adventure travel-invoiced trip payments. You will also earn 5% back in REI Co-op Mastercard Rewards for donations made to the 501(c)(3) REI Cooperative Action Fund at REIfund.org or in-store at point-of-sale. Purchases made on promotional credit plans at REI do not qualify for rewards.

• Can I retroactively earn a Co-op Member Reward on previous purchases?

  You may request a retroactive Co-op Member Reward credit for eligible purchases online or by calling Senior Service at 1-800-426-4840; have your receipt handy as you’ll need it to provide information about your purchase. A Co-op Member Reward* may be credited to you for purchases you made within the current calendar year. However, your Rewards cannot be credited for purchases that occurred before you became an REI Co-op member. 

  *10% Co-op Member Reward is typical but not guaranteed. Your Co-op Member Reward is based on eligible net qualified purchases, which exclude REI Outlet items, sale, clearance items, discounted items, gift cards, REI adventure travel, REI classes or day trips, service fees (e.g., rentals, labor), membership fee, postage, event tickets, passes or registrations, government agencies and sales tax. 

• How do I find my member number and Total REI Rewards balance?

  Look up your member number and Total REI Rewards balance. You can also call Customer Support at 1-800-426-4840 (U.S. and Canada) or 1-253-891-2500 (International).

• What do my Total REI Rewards include?

  Your Total REI Rewards are comprised of your annual Co-op Member Reward* and your earned REI Co-op® Mastercard® Rewards (if you’re an REI Co-op Mastercard holder). 

  *10% Co-op Member Reward is typical but not guaranteed. Your Co-op Member Reward is based on eligible net qualified purchases, which exclude REI Outlet items, sale and clearance items, discounted items, gift cards, REI adventure travel, REI classes or day trips, RE/Supply used gear, service fees (e.g., rentals, labor, shop services), membership fee, postage, event passes/tickets and registrations, government agencies, REI Cooperative Action Fund donations, shipping charges, return labels, exchanges, sales tax.

• How can I spend my Total REI Rewards? 

  You can shop at REI Co-op with your Total REI Rewards as soon as you receive notice of them. 

  Notices go out in March to active members who earned the Co-op Member Reward on eligible purchases during the previous year. They’re valid through their respective listed expiration dates. 

  REI Co-op® Mastercard® Rewards can be redeemed as they’re earned and are available for redemption when posted to your account (generally 1-2 business days after the purchase is posted), and do not expire..

  To redeem your Total REI Rewards:

  • Shop online at REI.com or REI Outlet 
  • Shop at any REI store 
  • Shop with the REI mobile app (download free from the App Store) 
  • Book a trip with REI adventure travel 

  To redeem your Total REI Rewards on an REI order by phone, call:

  1-800-426-4840 (U.S. and Canada)

  1-253-891-2500 (International)

  Note: Only the primary member (not a spouse or other family member) may redeem their Total REI Rewards.

• When do my Total REI Rewards expire?

  Your Total REI Rewards expire as follows:

  • Co-op Member Reward:
    • 2021 Co-op Member Reward expires on January 3, 2024, at 11:59pm PT. 
    • 2022 Co-op Member Reward will be issued in March 2023 and expires on January 3, 2025, at 11:59pm PT 
  • REI Co-op Mastercard Rewards:
    • Note: Effective August 8, 2022, at 7am PT, any REI Co-op Mastercard Rewards no longer expire for the life of the account. For more details on REI Co-op Mastercard Rewards, visit REI.com/membership/mastercard
    • Note: For any unredeemed 2020 REI Co-op Mastercard Rewards, issued in March 2021, cardmembers will receive a redemption check as a one-time courtesy in January 2023 from Capital One.

• Can I receive my Total REI Rewards by cash or check?

  Co-op Member Reward:

  You can request a check for your 2021 Co-op Member Reward, issued in March 2022, online or at any REI retail store, before it expires. While you can request the check at any time before it expires, checks are only sent to members from July 1 through January 3.

  • The check will be made out only to the primary member.
  • Through our online option, checks will not be issued for balances under $25.
  • You cannot receive your Co-op Member Reward or any REI Co-op® Mastercard® Rewards via cash at our stores.

  Note: You will no longer be able to receive cash or check for the 2022 Co-op Member Reward and beyond. Co-op Member Reward earned in 2022 and beyond will be able to be redeemed at an REI store, REI.com, REI Outlet, for an REI adventure trip, or via the REI app.

  To request a check for your 2021 Co-op Member Reward to be sent to your current address or an updated address fill out this online form. This is a fast and easy way to get your check. To update your address for your membership at the same time, please enter your new address in the form. Make sure to enter your name exactly as it appears on your membership. We will automatically update our database with the address you enter. Do not fill in the address field if you are not updating your address.

  Please note: A check will be issued only in the primary cardmember’s name.

  Or call us: 1-800-426-4840 (U.S. and Canada); 1-253-891-2500 (International)

  Or contact us by mail:

  REI Senior Service
  P.O. Box 1938
  Sumner, WA 98390-0008

  REI Co-op Mastercard Rewards:

  Effective August 8, 2022, at 7am PT, REI Co-op Mastercard Rewards will not expire for the life of the account. REI Co-op Mastercard Rewards can only be redeemed by shopping online at REI.com and REI Outlet, at any REI store, by booking a trip with REI Adventure travel or shopping with the REI mobile app. Mastercard rewards will not offer check issuance as a redemption option.

• What are the REI Co-op® Mastercard® benefits?

  You must be an REI Co-op Member to be eligible for the REI Co-op Mastercard. It’s the card that helps members turn everyday purchases into more experiences, more good, more outside.

  Here’s how: You get rewards that you can redeem as you earn them,¹ like 5% back² in card rewards on REI purchases—and that’s in addition to your typical 10% Co-op Member Reward³—and 1.5% back⁴ in card rewards on purchases everywhere else. Shopping and paying bills with your REI Co-op Mastercard lets you grow your Total REI Rewards.

  And here’s the more good part:

  The REI Mastercard program proudly donates $2M annually to the REI Cooperative Action Fund, a community-supported public charity that directly supports organizations promoting justice, equity and belonging in the outdoors.⁵

  When do I get my REI Co-op Mastercard Rewards?

  Your 5% and 1.5% card rewards can be redeemed as you earn them.¹

  ¹ Rewards are earned and available for redemption when posted to your account (generally 1-2 business days after the purchase is posted).

  ² You will earn 5% back in REI Co-op Mastercard Rewards on net purchases (purchases minus any credits or returns) made at REI retail locations and REI.com. Purchases include full-price and discount-price items, REI gift cards, services, fees and REI adventure travel-invoiced trip payments. You will also earn 5% back in REI Co-op Mastercard Rewards for donations made to the 501(c)(3) REI Cooperative Action Fund at REIfund.org or in-store at point-of-sale. Purchases made on promotional credit plans at REI do not qualify for rewards.

  ³ 10% Co-op Member Reward is typical but not guaranteed. Your Co-op Member Reward is based on eligible net purchases, which exclude REI Outlet items, sale and clearance items, discounted items, used gear, REI classes or day trips, REI adventure travel, shipping charges, return labels, exchanges, memberships, passes/tickets, service fees (e.g., rentals, labor, shop services), gift cards.

  ⁴ 1.5% back in REI Co-op Mastercard Rewards on all other purchases. Earnings will apply to net purchases only. Cash advances and balance transfers are not considered purchases and will not earn rewards.

  ⁵ The 501(c)(3) Fund makes grants to nonprofits that promote justice, equity and belonging in the outdoors. REI may change the benefit or named charity in future years. For details about the REI Cooperative Action Fund, please see REIfund.org

• What is the Member Collection?

  Member Collection is a curated selection of products just for members, including brand collaborations, limited-edition gear, early access and special offers.

• What is Member Free Shipping?

  REI Co-op Members get free U.S. standard shipping—no minimum order required. Exclusions apply, see terms & conditions.

• How do I access my 20% shop services discount?

  Every REI store has a full-service bike shop, and many of our locations also have snow shops for skis and snowboards. Provide your membership information when you drop off your gear for service to obtain your 20% discount (parts not included). Learn more about shop service availability near you.

• Are there any exclusions to the free bike tube repair?

  The service includes free labor only. It does not include the cost of parts. Certain equipment is not eligible, including hub motor wheels, tubeless tires, scooters, mopeds, and all other wheeled devices except for bicycles. 

• Are there any exclusions to the free ski or snowboard wax?

  The service is not available in all locations. Check the REI store locator for participating stores. Gear must be in rust-free and clean condition to qualify.

• What benefits do I get as a member with Re/Supply?

  Re/Supply is where members can shop and trade in used gear at REI all year. It’s a more sustainable and affordable way for members to purchase gear and apparel than buying new. Re/Supply includes gently used items that customers have either returned or traded-in and is ready for more life outside.

  Members can participate in the following ways:

  • Shopping the dedicated used gear section in most REI stores 
  • Shopping used gear online through the REI website
  • Shopping our Re/Supply stores in Manhattan Beach, CA and Conshohocken, PA
  • Trading in used gear in exchange for an REI gift card

  Learn more about used gear at REI, shop used gear online, or begin a trade-in.  

• Why should I consider buying or trading-in used gear?

  Re/Supply is an opportunity for REI members to have a positive impact on the outdoors by finding (or giving) new homes to gently used items. Buying a used item, instead of new, typically avoids CO2 emissions of 50% or more. This is based on REI Co-op’s estimate of preparing used gear for sale versus making new gear. Buying or trading-in gently used gear keeps your items out of landfills and gives you the opportunity to share gear with other members!

• What happened to Garage Sales?

  Re/Supply is 60 years of in-store Garage Sales reimagined. Access to used gear hasn't gone away, it's gotten better! Members can now shop and trade in used gear all year.

• Why is REI donating $5 to support the REI Cooperative Action Fund for every membership purchased?

  The Fund^† was established to harness the collective power of our members and employees to build a more just and inclusive outdoor culture. REI is donating $5 for every membership purchased because we believe that time outside is a human right, and connection to nature is fundamental to the social, cultural, and physical health and well-being of all people.
  Learn more about the Fund, including current grantees, recommending a grantee, donating, or additional information. 
  
  ^†REI’s donations are made to a “Designated Fund” that’s been established at the Seattle Foundation (Tax ID#91-6013536) for the benefit of the REI Cooperative Action Fund. Contributions to that Designated Fund are treated for tax purposes as gifts to a Section 501(c)(3) public charity.    

• Does part of my membership fee go to the REI Cooperative Action Fund?

  With each new membership purchased, the co-op will donate $5 to support REI Cooperative Action Fund. REI’s donation is separate from the membership fee and made on behalf of the co-op, not each individual new member.

• Can I designate how the $5 donation is used within the REI Cooperative Action Fund?

  New members will be invited to share which of the Fund's three grantmaking initiatives they prefer—connecting people outside, creating space outside or centering health outside. The Fund staff will consider member feedback in deciding how the REI donation is invested in nonprofits, but the Fund is not restricted in how it makes its investments. 

• Can my membership benefits change?

  Yes. As a co‑op, we put purpose before profits and act in the long-term interests of our members and community. As the needs of our members, community and business change, we may also change the benefits of lifetime membership. 

• Can I return my membership?

  No, once a membership has been purchased it is yours for life. Memberships are non-refundable and not returnable.

• Can I give my membership to someone else?

  Your member number is issued only in your name. Only you can redeem your Co-op Member Reward and REI Co-op Mastercard Rewards, and only you can vote for the REI board of directors. Your membership cannot be transferred to someone else. It’s yours for life.