REI Co-op Membership

Frequently Asked Questions

• What is a Co-op Member Reward?

  The Co-op Member Reward is the new name for your annual reward that gives us more flexibility to give you a member reward you know and love, every year based on your eligible full-price purchases. Our members make the co-op, and this new reward structure allows us to continue to prioritize our members without relying entirely on whether the co-op makes excess profit in any given year.

• When do I get my Co-op Member Reward?

  Co-op Member Reward notices are sent out in March. For example, the Co-op Member Reward you earn on purchases made in 2021 will be issued in March 2022 and expire in January 2024. Notices go out in March to active members who earned a Co-op Member Reward and/or REI Co-op Mastercard Rewards on eligible purchases during the previous year.

  Only active REI Co-op members receive a Co-op Member Reward notice. To be an active member, you need to make net merchandise or shipping purchases (purchases minus credits and returns) of at least $10 per year, unless you joined during that calendar year.

• How do I earn a Co-op Member Reward?

  How do I earn a Co-op Member Reward?

  All eligible REI merchandise purchases posted between 1/1–12/31 earn a Co-op Member Reward, reduced by any items returned for refund or credit. If your Reward has already been calculated, then the Reward is deducted from any returns. 

  REI Co-op members receive their Total REI Rewards notice each March. 

  Here are some of the purchases you can’t earn a Co-op Member Reward on: 

  Sale items, discounted items, REI adventure travel, REI classes or day trips, sales tax, postage and the REI membership fee. Service fees for labor, mounting and rentals do not count towards your Co-op Member Reward. The purchase of a gift card will not count towards your Co-op Member Reward, but a Co-op Member Reward can be earned by the gift card recipient when the gift card is redeemed. 

  Good news: Keep in mind that many of these REI items, such as gear that's on sale and REI adventure travel, still let you earn 5% back** when you buy them with your REI Co-op Mastercard. 

  *10% Co-op Member Reward is typical but not guaranteed. Your Co-op Member Reward is based on eligible net purchases, which exclude REI Outlet items, sale and clearance items, discounted items, used gear, REI classes or day trips, REI adventure travel, shipping charges, return labels, exchanges, memberships, passes/tickets, service fees (e.g., rentals, labor, shop services), gift cards.

  **5% back applies to REI net purchases (purchases minus credits and returns) including full-price and discount-price items, REI gift cards, services, fees and REI adventure travel-invoiced trip payments. Please visit reimastercard.com for more details. 

• Can I retroactively earn a Co-op Member Reward on previous purchases?

  You may request a retroactive Co-op Member Reward credit for eligible purchases online or by calling Senior Service at 1-800-426-4840; have your receipt handy as you’ll need it to provide information about your purchase. A Co-op Member Reward* may be credited to you for purchases you made within the current calendar year. However, your Rewards cannot be credited for purchases that occurred before you became an REI Co-op member. 

  *10% Co-op Member Reward is typical but not guaranteed. Your Co-op Member Reward is based on eligible net qualified purchases, which exclude REI Outlet items, sale, clearance items, discounted items, gift cards, REI adventure travel, REI classes or day trips, service fees (e.g., rentals, labor), membership fee, postage, event tickets, passes or registrations, government agencies and sales tax. 

• How do I find my member number and Total REI Rewards balance?

  Look up your member number and Total REI Rewards balance. You can also call Customer Support at 1-800-426-4840 (U.S. and Canada) or 1-253-891-2500 (International).

• What do my Total REI Rewards include?

  Your Total REI Rewards comprises:

  • Your Co-op Member Reward, which is typically up to 10% back* annually on eligible full price purchases
  • REI Co-op World Elite Mastercard® Rewards (if you’re an REI Co-op Mastercard holder)

  
  *10% is typical but not guaranteed. Your Co-op Member Reward is based on eligible net qualified purchases, which exclude REI Outlet items, sale, clearance, discounted items, used gear, gift cards, REI classes, tours and events, REI adventure travel, shipping charges, service fees (e.g., rentals, labor, shop services), membership fee, REI Cooperative Action Fund donations, postage, event tickets, passes or registrations, government agencies and sales tax.

• How can I spend my Total REI Rewards? 

  You can shop at REI with your Total REI Rewards as soon as you receive notice of them in the mail. Notices go out in March to active members who earned Total REI Rewards on eligible purchases during the previous year. They’re valid through their respective listed expiration dates. Only the primary member (not a spouse or other family member) may redeem their Total REI Rewards. 

  To redeem your Total REI Rewards: 

  • Shop online at REI.com or REI Outlet 
  • Shop at any REI store 
  • Book a trip with REI adventure travel 
  • Shop with the REI mobile app (download free from the App Store) 

  To redeem your Total REI Rewards on an REI order by phone, call: 

  1-800-426-4840 (U.S. and Canada) 

  1-253-891-2500 (International) 

• When do my Total REI Rewards expire?

  Your Total REI Rewards expire as follows:

  • Co-op Member Rewards:
    • 2019 Co-op Member Rewards expired on January 3, 2022, at 11:59pm PT. 
    • 2020 Co-op Member Reward expired on December 31, 2021, at 11:59pm PT. 
    • 2021 Co-op Member Rewards expire on January 3, 2024, at 11:59pm PT. 
  • REI Co-op Mastercard Rewards:
    • 2019 REI Co-op Mastercard Rewards expired on January 3, 2022, at 11:59pm PT. 
    • 2020 REI Co-op Mastercard Rewards expire on January 3, 2023, at 11:59pm PT. 
    • 2021 REI Co-op Mastercard Rewards expire on January 3, 2024, at 11:59pm PT. 

  2020 REI Co-op Mastercard Rewards with a balance greater than $1 at the time of expiration will be mailed in the form of a check. 

  NOTE: This automatic check issuance will be eliminated for 2021 REI Co-op Mastercard Rewards expiring in 2024. 

• Can I receive my Total REI Rewards by cash or check?

  You can request a check for your 2021 Co-op Member Reward and any REI Co-op Mastercard Rewards before they expire online or at any REI Retail store While you can request the check at any time, checks are only sent to members from July 1 through Jan. 3.

  • The check will be made out only to the primary member.
  • Through our online option, checks will not be issued for balances under $25.
  • You cannot receive your Co-op Member Reward or any REI Co-op Mastercard Rewards via cash at our stores.

  NOTE: You will no longer be able to receive cash or check for 2022 Co-op Member Rewards and beyond. Co-op Member Rewards earned in 2022 and beyond will be able to be redeemed at an REI store, REI.com, REI Outlet, for an REI adventure trip, or via the REI app.

  REI Co-op Mastercard Rewards with a balance greater than $1 at the time of expiration can be cashed out by following the directions below. Starting with card rewards earned in 2021, issued in 2022, and expiring in January 2024, REI will no longer automatically mail a check when REI Co-op Mastercard rewards expire. You can still request a check at any time prior to expiration. As a reminder, card rewards currently expire approximately 21 months after issuance.

  To request a check for your card Rewards to be sent to your current address or an updated address fill out this online form. This is a fast and easy way to get your check. To update your address for your membership at the same time, please enter your new address in the form. Make sure to enter your name exactly as it appears on your membership. We will automatically update our database with the address you enter. Do not fill in the address field if you are not updating your address.

  Please note: A check will be issued only in the primary cardmember’s name.

  Or call us: 1-800-426-4840 (U.S. and Canada); 1-253-891-2500 (International) 

  Or contact us by mail:

  REI Senior Service
  P.O. Box 1938
  Sumner, WA 98390-0008

• What are the REI Co-op World Elite Mastercard® benefits?

  The REI Co-op World Mastercard is a benefit that’s available only to REI Co-op members. We like to say it’s the card that co-op members [and the outdoors] love. Here’s why: 

  You get Rewards¹, like 5% back on REI purchases—and that’s in addition to your typical 10% Co-op Member Reward²—2% back on mobile wallet purchases and 1% back everywhere else. Plus, there’s no annual fee and no foreign transaction fees³. Shopping and paying bills with your REI Co-op World Elite Mastercard lets you grow your -Total REI Rewards.

  And here’s the outdoors part: 

  When you make a purchase with your card, REI proudly donates to the REI Cooperative Action Fund, which directly supports organizations that promote justice, equity and belonging in the outdoors⁴.

  When do I get my card Rewards? 

  You’ll receive your 5%, 2% and 1% card rewards each March along with your Co-op Member Reward. Any purchases you make with your card after the final billing of the current year will apply to the following year's card rewards. 

  Make your card count 

  The primary cardmember’s name on the REI Co-op Mastercard needs to match the name on the REI membership card. That way you’ll be sure that your REI Co-op  Mastercard purchases count toward earning card rewards. Questions about your REI Co-op Mastercard Rewards? Call us at 1-800-426-4840. 

  Footnote

  • ¹ 5% back applies to REI net purchases including full price and discount items, REI gift cards, services, fees and REI adventure travel-invoiced trip payments. The 5% back also applies to donations made to the 501(c)(3) REI Cooperative Action Fund at REIfund.org or in-store at point-of-sale. 2% back applies to net purchases using a mobile wallet. Mobile wallet is defined as the method of paying for a transaction by use of a mobile device (in-store, in-app or online) and using eligible mobile wallet providers. 1% back applies to non-REI and non-mobile wallet net purchases only. Net purchases are purchases minus credits and returns. Non-Purchase transactions, including cash advances, convenience checks, balance transfers, and other advance transactions as defined in the Cardmember Agreement, as well as interest charges and fees, do not qualify. Go to reimastercard.com/benefits for additional information. If the transaction is a Qualified REI Purchase made using an eligible mobile wallet provider, the Reward will be 5% back. If the transaction is a Qualified Non-REI Purchase made using an eligible mobile wallet provider, the Reward will be 2% back. The 5%, 2% and 1% Rewards are distributed with your Co-op Member Reward annually.
  • ²10% Co-op Member Reward is typical but not guaranteed. Your Co-op Member Reward is based on eligible net purchases, which exclude REI Outlet items, sale and clearance items, discounted items, used gear, REI classes or day trips, REI adventure travel, shipping charges, return labels, exchanges, memberships, passes/tickets, service fees (e.g., rentals, labor, shop services), gift cards
  • ³For more information about No annual fee, see here. 
  • ⁴ This year, REI will donate $0.10 per REI Co-op World Elite Mastercard purchase transaction to the REI Cooperative Action Fund, up to $1 million. The 501(c)(3) Fund makes grants to nonprofits that promote justice, equity and belonging in the outdoors. Non-Purchase transactions, including cash advances, convenience checks, balance transfers, and other advance transactions as defined in the Cardmember Agreement, as well as interest charges and fees, do not qualify. Transactions posted in late December of the current year may be applied in the following year. REI may change the benefit or named charity in future years. REI is solely responsible for making the donation. For details about the REI Cooperative Action Fund, please see REIfund.org.

• What is the Member Collection?

  Member Collection is a curated selection of products just for members, including brand collaborations, limited-edition gear, early access and special offers.

• What is Member Free Shipping?

  REI Co-op Members get free U.S. standard shipping—no minimum order required. Exclusions apply, see terms & conditions.

• How do I access my 20% shop services discount?

  Every REI store has a full-service bike shop, and many of our locations also have snow shops for skis and snowboards. Provide your membership information when you drop off your gear for service to obtain your 20% discount (parts not included). Learn more about shop service availability near you.

• Are there any exclusions to the free bike tube repair?

  The service includes free labor only. It does not include the cost of parts.

• Are there any exclusions to the free ski or snowboard wax?

  The service is not available in all locations. Check the REI store locator for participating stores. Gear must be in rust-free and clean condition to qualify.

• What benefits do I get as a member with Re/Supply?

  Re/Supply is where members can shop and trade in used gear at REI all year. It’s a more sustainable and affordable way for members to purchase gear and apparel than buying new. Re/Supply includes gently used items that customers have either returned or traded-in and is ready for more life outside.

  Members can participate in the following ways:

  • Shopping the dedicated used gear section in most REI stores 
  • Shopping used gear online through the REI website
  • Shopping our Re/Supply stores in Manhattan Beach, CA and Conshohocken, PA
  • Trading in used gear in exchange for an REI gift card

  Learn more about used gear at REI, shop used gear online, or begin a trade-in.  

• Why should I consider buying or trading-in used gear?

  Re/Supply is an opportunity for REI members to have a positive impact on the outdoors by finding (or giving) new homes to gently used items. Buying a used item, instead of new, typically avoids CO2 emissions of 50% or more. This is based on REI Co-op’s estimate of preparing used gear for sale versus making new gear. Buying or trading-in gently used gear keeps your items out of landfills and gives you the opportunity to share gear with other members!

• What happened to Garage Sales?

  Re/Supply is 60 years of in-store Garage Sales reimagined. Access to used gear hasn't gone away, it's gotten better! Members can now shop and trade in used gear all year.

• Why is REI donating $5 to support the REI Cooperative Action Fund for every membership purchased?

  The Fund^† was established to harness the collective power of our members and employees to build a more just and inclusive outdoor culture. REI is donating $5 for every membership purchased because we believe that time outside is a human right, and connection to nature is fundamental to the social, cultural, and physical health and well-being of all people.
  Learn more about the Fund, including current grantees, recommending a grantee, donating, or additional information. 
  
  ^†The REI Cooperative Action Fund is a 501(c)(3) public charity which makes grants to nonprofits that promote justice, equity and belonging in the outdoors. 

• Does part of my membership fee go to the REI Cooperative Action Fund?

  With each new membership purchased, the co-op will donate $5 to support REI Cooperative Action Fund. REI’s donation is separate from the membership fee and made on behalf of the co-op, not each individual new member.

• Can I designate how the $5 donation is used within the REI Cooperative Action Fund?

  New members will be invited to share which of the Fund's three grantmaking initiatives they prefer—connecting people outside, creating space outside or centering health outside. The Fund staff will consider member feedback in deciding how the REI donation is invested in nonprofits, but the Fund is not restricted in how it makes its investments. 

• Can my membership benefits change?

  Yes. As a co‑op, we put purpose before profits and act in the long-term interests of our members and community. As the needs of our members, community and business change, we may also change the benefits of lifetime membership. 

• Can I return my membership?

  No, once a membership has been purchased it is yours for life. Memberships are non-refundable and not returnable.

• Can I give my membership to someone else?

  Your member number is issued only in your name. Only you can redeem your Co-op Member Reward and REI Co-op Mastercard Rewards, and only you can vote for the REI board of directors. Your membership cannot be transferred to someone else. It’s yours for life.