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Returns & Exchanges

Need a different size? Product didn’t work out? We’ve got you covered with our 100% Satisfaction Guarantee and all the details you need for easy returns.

Return policy

100% satisfaction guaranteed

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund—with a few exceptions—within one (1) year of the purchase date if you are an REI Co-op Member or within 90 days of your purchase if you are not a member.

Return windows from date of purchase
  REI Co‑op Members Non‑members
365 days 90 days
Outdoor electronics 90 days 90 days
Online Re/Supply used gear items 30 days N/A
In-store Re/Supply used gear purchases, REI Co-op Memberships, lift tickets, passes and gift cards Final sale Final sale

REI purchases of new items can be returned by mail or at any of our retail stores with proof of purchase, regardless of whether you bought the item online, in a store or by phone.

For information on the warranties covering products sold by REI and warranty returns, see the REI Terms of Sale (Part Two).

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Return to a store

Bring your item with its original product packaging and tags (if available), as well as proof of purchase, to the customer service desk at any of our REI locations for a free and easy return or exchange.

Returning an online order to a store? Speed up your in-store visit by starting your return online.

Start an in-store return

Please note: Purchases of $500 or more made with cash and/or Total REI Rewards will be refunded by check. 

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Return by mail

Whether you need to return items purchased online or in a retail store, you can begin the mail-in return process online. See exceptions for mail-in returns.

Get your shipping label

Start your mail-in return online to get a shipping label. With an REI shipping label, you can drop off your return at any Postal Service™ facility or mail it directly from your home. No printer? We can provide a QR code for fast paperless drop-off.

Please note: $5.99 will be deducted from your refund to cover return shipping for standard size/weight packages when your return is mailed using the prepaid shipping label provided. See additional information on the FAQ for returning oversize items and FAQ for returning multiple orders in a single box.

Online, phone and in-store pickup orders

For orders placed online, over the phone or for in-store pickup, start a mail-in return from the Purchase Details page, which you can access from your Purchase History or from your order confirmation email.

You can also start an online order return via the button below with an order number and billing ZIP code.

Return online orders

In-store purchases

For all in-store purchases, start a mail-in return via the button below with information from your store receipt.

Return in-store purchases

Please note: All purchases made at a retail location and returned by mail will be refunded by check. We’ll email you once we’ve issued a check—typically within 5 business days after we receive your package. 

Returning a gift?

See Gift returns for instructions to return by mail.

Exchanging an item?

Unfortunately, we are not able to offer direct exchanges by mail. See Exchanges for more information.

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Re/Supply used gear returns

Re/Supply is just for REI Co-op Members. Members can shop and trade in used gear at our stores (formerly called Garage Sales) or on our Re/Supply used gear website. All sales are final for Re/Supply used gear sold at REI store locations.

REI has a 100% Satisfaction Guarantee on all used products sold on our Re/Supply website. Used gear purchased online must be returned via mail within 30 days of the purchase date. REI stores and our regular REI Returns Department are NOT able to process returns on used gear. To return an item, you’ll need your order number and the last name associated with your order. This information can be found in your order confirmation email. See the Used Gear FAQ for more details.

Start a used gear return

If you need assistance, please email REI Used Gear Customer Service.

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Refunds and exchanges

Refunds and exchanges are simple, but the process varies slightly depending on how you paid for the item. Get details below.

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Gift returns

Returning a gift to any of our stores is easy. Just bring your item with its original product packaging and tags (if available), as well as a gift receipt or proof of purchase, to the customer service desk at any of our REI locations for return or exchange.

To return a gift by mail, follow the instructions for working directly with a carrier to ship a return, and include the following in your package:

  1. A note requesting a "gift recipient refund," along with the following information:
    • Name of gift recipient to be refunded
    • Gift recipient member number (if applicable)
    • Gift recipient mailing address
    • Gift recipient phone number
    • Gift recipient email address

If the gift recipient contact details are incomplete and/or a gift recipient refund is not clearly requested, the original purchaser will be refunded.

  1. A gift receipt or the original proof of purchase.

Please note: All gifts returned by mail will be refunded in the form of a check issued to the gift recipient name and address provided. We’ll email you once we’ve issued a check. Refunds by check can take up to 3 weeks, starting the day we receive your return.

The refund amount may differ from the original total paid due to tax rate differences between purchase and return locations.

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Frequently asked questions

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