Returns & Exchanges
Need a different size? Product didn’t work out? We’ve got you covered with our 100% Satisfaction Guarantee and all the details you need for easy returns.
100% satisfaction guaranteed
We stand behind everything we sell. If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase—with a few exceptions.
For information on the warranties covering products sold by REI and warranty returns, see the REI Terms of Sale (Part Two).
Return to a store
Bring your item with its original product packaging and tags (if available), as well as proof of purchase, to the customer service desk at any of our REI locations for a free and easy return or exchange.
Returning an online order to a store? Speed up your in-store visit by starting your return online.
Please note: Purchases of $500 or more made with cash and/or Total REI Rewards will be refunded by check.
Return by mail
Whether you need to return items purchased online or in a retail store, you can begin the mail-in return process online. See exceptions for mail-in returns.
Get your shipping label
Start your mail-in return online to get a shipping label. With an REI shipping label, you can drop off your return at any Postal Service™ facility or mail it directly from your home. No printer? We can provide a QR code for fast paperless drop-off.
Please note: $5.99 will be deducted from your refund to cover return shipping for standard size/weight packages when your return is mailed using the prepaid shipping label provided. See additional information on the FAQ for returning oversize items and FAQ for returning multiple orders in a single box.
REI Co-op Used Gear returns
100% satisfaction guaranteed
Items purchased from the REI Co-op Used Gear site must be returned within 30 days of the purchase date. To do so, you’ll need your order number and the last name associated with your order. This information can be found in your order confirmation email.
Please note: REI stores and the REI Returns Department are NOT able to process returns on products sold through the REI Co-op Used Gear site.
If you need assistance, please email REI Used Gear Customer Service.
Refunds and exchanges
Refunds and exchanges are simple, but the process varies slightly depending on how you paid for the item. Get details below.
Returning a gift to any of our stores is easy. Just bring your item with its original product packaging and tags (if available), as well as a gift receipt or proof of purchase, to the customer service desk at any of our REI locations for return or exchange.
To return a gift by mail, follow the instructions for working directly with a carrier to ship a return, and include the following in your package:
- A note requesting a "gift recipient refund," along with the following information:
- Name of gift recipient to be refunded
- Gift recipient member number (if applicable)
- Gift recipient mailing address
- Gift recipient phone number
- Gift recipient email address
If the gift recipient contact details are incomplete and/or a gift recipient refund is not clearly requested, the original purchaser will be refunded.
- A gift receipt or the original proof of purchase.
Please note: All gifts returned by mail will be refunded in the form of a check issued to the gift recipient name and address provided. We’ll email you once we’ve issued a check. Refunds by check can take up to 3 weeks, starting the day we receive your return.
The refund amount may differ from the original total paid due to tax rate differences between purchase and return locations.