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Returns & Exchanges

Need a different size? Product didn’t work out? We’ve got you covered with our 100% Satisfaction Guarantee and all the details you need for easy returns.

Return policy

100% satisfaction guaranteed

We stand behind everything we sell. If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase — with a few exceptions

REI purchases of new items can be returned by mail or at any of our retail stores with proof of purchase, regardless of whether you bought the item online, in a store, or by phone.

For information on the warranties covering products sold by REI and warranty returns, see REI's Terms of Sale (Part Two).

Return to a store

Bring your item with its original product packaging and tags (if available), as well as proof of purchase, to the customer service desk at any of our REI locations for a free and easy return or exchange.

Returning an online order to a store? You can speed up your in-store visit by starting your return online: 

Start an in-store return

Please note: Purchases of $500 or more made with cash, dividends, and/or Total REI Rewards will be refunded by check. 

Return by mail

Whether you need to return items purchased online or in a retail store, you can begin the mail-in return process online. See exceptions for mail-in returns.

Please note: $5.99 will be deducted from your refund to cover return shipping for standard size/weight packages when your return is mailed using the prepaid shipping label provided (one order per label). See additional information on the FAQ for returning oversize items.

Get your shipping label

With an REI shipping label, you can drop your return off at any Postal Service™ facility or mail it directly from your home. No printer? We can provide a QR code for fast paperless drop off.

For online, phone and in-store pickup orders:

Start a mail-in return from the Purchase Details page which you can access from your Purchase History or from your order confirmation email.

You can also start an online order return here with an order number and billing zip: 

Return online orders

For in-store purchases:

Start a mail-in return for an in-store purchase here with information from your store receipt.

Return in-store purchases

Please note: All purchases made at a retail location and returned by mail will be refunded by check. We’ll email you once we’ve issued a check – typically within 10 business days after we receive your package. 

Returning a gift?

See Gift returns for instructions to return by mail.

Exchanging an item?

Unfortunately, we are not able to offer direct exchanges by mail. See Exchanges for more information.

REI Co-op Used Gear returns

100% satisfaction guaranteed

Items purchased from the REI Co-op Used Gear site must be returned within 30 days of the purchase date. To do so, you’ll need your order number and the last name associated with your order. This information can be found in your order confirmation email.

Start an REI Used Gear return

Please note: REI stores and the REI Returns Department are NOT able to process returns on products sold through the REI Co-op Used Gear site

If you need assistance, please contact Customer Service at info@reiused.com.

Refunds and exchanges

Refunds and exchanges are simple, but the process varies slightly depending on how you paid for the item. Get details below.

Gift returns

Returning a gift to any of our stores is easy. Just bring your item with its original product packaging and tags (if available), as well as a gift receipt or proof of purchase, to the customer service desk at any of our REI locations for return or exchange.

To return a gift by mail, follow the instructions for working directly with a carrier to ship a return, and include the following in your package:

1. A note requesting a gift recipient refund along with the information below:

  • Name of gift recipient to be refunded
  • Gift recipient member number (if applicable)
  • Gift recipient address
  • Gift recipient phone number
  • Gift recipient email address

If the gift recipient contact details are incomplete and/or a gift recipient refund is not clearly requested, the original purchaser will be refunded.

2. A gift receipt or the original proof of purchase.

Please note: All gifts returned by mail will be refunded in the form of a check issued to the gift recipient name and address provided. We’ll email you once we’ve issued a check – typically within 10 business days after we receive your package.

Refund amount may differ from the original total paid due to tax rate differences between purchase and return locations.

Frequently Asked Questions