Members get 10% back on eligible purchases*

Frequently Asked Questions

• How do I earn a Co-op Member Reward?

  All eligible REI merchandise purchases posted between 1/1–12/31 earn a Co-op Member Reward, reduced by any items returned for refund or credit. If your reward has already been calculated, then the reward is deducted from any returns.

  REI Co-op Members receive their Total REI Rewards notice via mail or email each March.

  10% Co-op Member Reward is typical but not guaranteed. Your Co-op Member Reward is based on eligible net qualified purchases, which exclude REI Outlet items, sale and clearance items, discounted items, gift cards, REI adventure travel, REI classes or day trips, RE/Supply used gear, service fees (e.g., rentals, labor, shop services), membership fee, postage, event passes/tickets and registrations, government agencies, REI Cooperative Action Fund donations, shipping charges, return labels, exchanges, sales tax.

  Good news: Keep in mind that many of these REI items still let you earn 5% back* in REI Co-op® Mastercard® Rewards rewards when you buy them with your REI Co-op Mastercard. That includes gear that’s on sale, REI adventure travel trips, RE/Supply used gear, REI gift cards, and even donations to the REI Cooperative Action Fund.

  *You will earn 5% back in REI Co-op Mastercard Rewards on net purchases (purchases minus any credits or returns) made at REI retail locations and REI.com. Purchases include full-price and discount-price items, REI gift cards, services, fees and REI adventure travel-invoiced trip payments. You will also earn 5% back in REI Co-op Mastercard Rewards for donations made to the 501(c)(3) REI Cooperative Action Fund at REIfund.org or in-store at point-of-sale. Purchases made on promotional credit plans at REI do not qualify for rewards.

• When do I get my Co-op Member Reward?

  Co-op Member Reward notices are sent out each March. For example, the Co-op Member Reward you earn on purchases made in 2022 will be issued in March 2023 and expires on January 3, 2025. Active members who earned a Co-op Member Reward and/or REI Co-op Mastercard Rewards on eligible purchases during the previous year will receive a notice in March via mail or email.

  Only active REI Co-op members receive a Co-op Member Reward notice. To be an active member, you need to make net merchandise or shipping purchases (purchases minus credits and returns) of at least $10 per year, unless you joined during that calendar year.

• Can I retroactively earn a Co-op Member Reward on previous purchases?

  You may request a retroactive Co-op Member Reward credit for eligible purchases online or by calling Senior Service at 1-800-426-4840; have your receipt handy as you’ll need it to provide information about your purchase. A Co-op Member Reward* may be credited to you for purchases you made within the current calendar year. However, your Rewards cannot be credited for purchases that occurred before you became an REI Co-op member. 

  *10% Co-op Member Reward is typical but not guaranteed. Your Co-op Member Reward is based on eligible net qualified purchases, which exclude REI Outlet items, sale, clearance items, discounted items, gift cards, REI adventure travel, REI classes or day trips, service fees (e.g., rentals, labor), membership fee, postage, event tickets, passes or registrations, government agencies and sales tax. 

• What do my Total REI Rewards include?

  Your Total REI Rewards are comprised of your annual Co-op Member Reward* and your earned REI Co-op® Mastercard® Rewards (if you’re an REI Co-op Mastercard holder). 

  *10% Co-op Member Reward is typical but not guaranteed. Your Co-op Member Reward is based on eligible net qualified purchases, which exclude REI Outlet items, sale and clearance items, discounted items, gift cards, REI adventure travel, REI classes or day trips, RE/Supply used gear, service fees (e.g., rentals, labor, shop services), membership fee, postage, event passes/tickets and registrations, government agencies, REI Cooperative Action Fund donations, shipping charges, return labels, exchanges, sales tax.

• How do I find my member number and Total REI Rewards balance?

  Look up your member number and Total REI Rewards balance. You can also call Customer Support at 1-800-426-4840 (U.S. and Canada) or 1-253-891-2500 (International).

• When do my Total REI Rewards expire?

  Your Total REI Rewards expire as follows:

  • Co-op Member Reward:
    • 2021 Co-op Member Reward expires on January 3, 2024, at 11:59pm PT. 
    • 2022 Co-op Member Reward will be issued in March 2023 and expires on January 3, 2025, at 11:59pm PT 
  • REI Co-op Mastercard Rewards:
    • Note: Effective August 8, 2022, at 7am PT, any REI Co-op Mastercard Rewards no longer expire for the life of the account. For more details on REI Co-op Mastercard Rewards, visit REI.com/membership/mastercard
    • Note: For any unredeemed 2020 REI Co-op Mastercard Rewards, issued in March 2021, cardmembers will receive a redemption check as a one-time courtesy in January 2023 from Capital One.

• How can I spend my Total REI Rewards? 

  You can shop at REI Co-op with your Total REI Rewards as soon as you receive notice of them. 

  Notices go out in March to active members who earned the Co-op Member Reward on eligible purchases during the previous year. They’re valid through their respective listed expiration dates. 

  REI Co-op® Mastercard® Rewards can be redeemed as they’re earned and are available for redemption when posted to your account (generally 1-2 business days after the purchase is posted), and do not expire..

  To redeem your Total REI Rewards:

  • Shop online at REI.com or REI Outlet 
  • Shop at any REI store 
  • Shop with the REI mobile app (download free from the App Store) 
  • Book a trip with REI adventure travel 

  To redeem your Total REI Rewards on an REI order by phone, call:

  1-800-426-4840 (U.S. and Canada)

  1-253-891-2500 (International)

  Note: Only the primary member (not a spouse or other family member) may redeem their Total REI Rewards.

• Can I receive my Total REI Rewards by cash or check?

  Co-op Member Reward:

  You can request a check for your 2021 Co-op Member Reward, issued in March 2022, online or at any REI retail store, before it expires. While you can request the check at any time before it expires, checks are only sent to members from July 1 through January 3.

  • The check will be made out only to the primary member.
  • Through our online option, checks will not be issued for balances under $25.
  • You cannot receive your Co-op Member Reward or any REI Co-op® Mastercard® Rewards via cash at our stores.

  Note: You will no longer be able to receive cash or check for the 2022 Co-op Member Reward and beyond. Co-op Member Reward earned in 2022 and beyond will be able to be redeemed at an REI store, REI.com, REI Outlet, for an REI adventure trip, or via the REI app.

  To request a check for your 2021 Co-op Member Reward to be sent to your current address or an updated address fill out this online form. This is a fast and easy way to get your check. To update your address for your membership at the same time, please enter your new address in the form. Make sure to enter your name exactly as it appears on your membership. We will automatically update our database with the address you enter. Do not fill in the address field if you are not updating your address.

  Please note: A check will be issued only in the primary cardmember’s name.

  Or call us: 1-800-426-4840 (U.S. and Canada); 1-253-891-2500 (International)

  Or contact us by mail:

  REI Senior Service
  P.O. Box 1938
  Sumner, WA 98390-0008

  REI Co-op Mastercard Rewards:

  Effective August 8, 2022, at 7am PT, REI Co-op Mastercard Rewards will not expire for the life of the account. REI Co-op Mastercard Rewards can only be redeemed by shopping online at REI.com and REI Outlet, at any REI store, by booking a trip with REI Adventure travel or shopping with the REI mobile app. Mastercard rewards will not offer check issuance as a redemption option.

• How do I update my member contact information?

  Your member contact information can be different than what is on your online account. Add your member number to your online account so it's all in one place.

  We can help you make updates to your membership contact information if you contact us.

  If you want to make a change to the name on your membership record, please read the Member Name Change Assistance page, and we can help you with that, too.