Rossignol  Pure Pro Heat GW Ski Boots - Women's - 2023/2024

TLDR: Boots were poorly made and unusable after 2 seasons/50 days. Rossignol did nothing to help despite many attempts to contact them. I bought the Rossignol Pure Pro Heat boots before the 20/21 season, and they fell apart by the end of last season (21/22). Even worse than the poor quality was the customer experience from Rossignol following that. A quick note: The boot warmers (the whole thing Rossignol advertises these around) never worked, but that didn't bother me so I didn't think much of it - now I realize that was an indicator of the quality to come. I ski about 25 days a year, so they had about 50 days on them. By the end of the 2022 season, the liners were shredded and felt like skiing on bunched up socks. I showed them to multiple boot fitters, all of whom were shocked by the extent of the damage and said they'd think twice about selling these. One of them said "these look like boots with 250+ days on them." Another said they'd seen another customer with the same issue. I tried to keep using them this season (22/23) since I paid a good chunk of change for them. On my third day out, the middle buckle SNAPPED when I tried to tighten. Plus, I noticed the velcro had separated from the strap. I really really liked these boots before they were ruined, but spending this much on a boot to have it fall apart in 2 seasons is unacceptable. I purchased them through a local boot shop (Sports LTD in Ventura, CA). After speaking with Rossignol directly on the customer service line, Rossi said they wouldn't refund or provide credit towards new boots. I then went back to the local shop. The shop has been continuously working with Rossignol to try to get me a warranty, but after 6+ weeks of effort, they have received no definitive response. When my skier friends ask what I feel about the experience, I've been telling them that more than the damaged boots, I'm upset about how Rossignol has handled this. Rossignol, if you are reading these, please reach out. Even worse than the boots breaking was the customer experience following, and I'd like to see that fixed. I don't like being taken advantage of as a consumer, especially by companies I previously liked. And, as a point of reference, my husband bought his boots (a competing brand) at the same time I did. His are still in near-perfect shape. Very disappointed.

Got these for my daughter. Comfy ski days. Not sure the heat system is worth it, but they are Cadillac comfort for her.

Bought two pairs, one for each daughter. They love them so far! Crazy comfortable compared to past rental boots used and bering able to warm them up from the app on the phone, wow, they are quite excited! Thanks for the great sale on this awesome boot!

I bought these as a present for my wife. She has larger calf muscles and really did not appreciate the fit.