Cannondale Tesoro Neo X 2 Electric Bike
Built to get out of the rat race and into the wilderness, the Cannondale Tesoro Neo X 2 electric bike's MTB-inspired frame and fork along with big 29 in. wheels live to be pointed off pavement.
Key Details
- Secure, rattle-free fenders, a full rear rack, bright front and rear lights and even a kickstand mean you're ready to tackle any adventure
- Performance Line Speed motor and powerful 500 Wh PowerTube battery are ready to tackle any terrain with support up to 28 mph and increased torque of 85 Nm
- For double the range and double the adventure, frame comes prewired and ready for the installation of a second battery kit (not included)
- Premium SmartForm C1 alloy construction creates an incredibly light, stiff and durable frame that's dual-battery-ready for extended adventures
- Highly reflective accents on the frame and fork increase visibility in low-light conditions
- Ai Offset Drivetrain opens up the rear triangle for more tire clearance, while keeping the chainstays short for nimble agility—a stiffer, stronger rear wheel is just icing
- 100 mm of front suspension and wide 2.25 in. tires smooth out rough roads, gravel and potholes for a comfortable, confident experience on- and off-road
- 11-speed Shimano Deore shifters and derailleurs provide crisp, accurate access to a range of gears; Shimano hydraulic disc brakes deliver excellent stopping power
- NOTE: Specs and images are subject to change based on component availability
Imported.
- 1 year of free adjustments (see more below)
- In-store bike assembly
- Pickup in store or curbside
- Bike experts available at 170+ bike shops
- An additional year of free adjustments on e-bikes
- 20% off shop services
- Free tubes with purchase of flat tire repair (Co-op Cycles brand tubes only; tube must be installed at time of purchase)
New bikes go through a normal break-in period, after which they should be readjusted. All electric bicycles sold at REI include free adjustments for the defined period (one year after purchase date for non-members, or two years for REI Co-op Members)—as many times as you need. Included: derailleur and brake adjustments, lateral wheel truing, hub and headset bearing adjustments, tire inflation, chain lubrication and e-bike firmware updates. Not included: replacement or installation of new components or accessories, any other services. Call your local REI Co-op Bike Shop for more information.
UL2849 certified
| Best Use | Bike Touring Urban Cycling |
|---|---|
| E-Bike Classification | Class 3: pedal assist up to 28 mph |
| Motor | Bosch Performance Line Speed 250W (28mph) |
| Motor Type | Mid-Drive |
| Motor Torque (Nm) | 85 Newton meters |
| Battery Type | Lithium Ion |
| Battery Capacity (Wh) | 500 watt hours |
| Battery Removable | Yes |
| Charge Time (hrs) | 4.5 hours |
| Pedal Assist Range | 80 miles |
| Frame | SmartForm C1 Alloy, dual battery ready, post-mount disc |
| Step-Through | No |
| Bike Suspension | Front Suspension |
| Fork | SR Suntour XCM 34 Boost, 100mm, Coil, 46mm offset |
| Fork Travel | 100 millimeters |
| Crankset | FSA Bosch E-Bike with custom Ai offset, 46T |
| Shifters | Shimano Deore M5100, 11-speed |
| Rear Derailleur | Shimano Deore M5100 |
| Rear Cogs | Shimano Deore 5100, 11-51T, 11-speed |
| Number of Gears | 11 gear(s) |
| Brake Type | Hydraulic Disc Brake |
| Brakes | Shimano MT200 hydraulic disc, 180/180 mm RT30 rotors |
| Brake Levers | Shimano MT200 hydraulic disc |
| Rims | WTB STX i25 TCS, 32h, tubeless ready |
| Front Hub | Shimano MT400 15 x 110mm thru axle |
| Rear Hub | Shimano MT400 12 x 148mm thru axle |
| Wheel Size | 29 inches |
| Tires | Schwalbe G-One Allround Performance, 29 x 2.25 in., RaceGuard, tubeless ready |
| Tire Width | 2.25 inches |
| Handlebar Shape | Riser Bar |
| Handlebar | Cannondale 3 Riser, 6061 alloy, 15mm rise, 8° sweep, 4° rise, 740mm |
| Stem | Cannondale Adjustable , A-headset, 31.8mm |
| Seat Post | Cannondale Ergo Touring |
| Saddle | Cannondale 4, 6061 alloy, 31.6 |
| Pedals | Cannondale Fitness |
| Headset | Integrated sealed bearing, tapered |
| Chain | Shimano HG601, 11-speed |
| Weight | 55 lbs. 9.6 oz. |
| Bike Weight | Bike weight is based on median size, as sold, or the average of two median sizes. |
| Gender | Unisex |
| S | M | L | XL | |
|---|---|---|---|---|
| Height Range | 5'4" - 5'8" | 5'7" - 6'0" | 6'0" - 6'3" | 6'4" - 6'8" |
| Reach | 38.7 | 42.7 | 45.8 | 48.8 |
| Stack | 62.4 | 64.4 | 65.3 | 66.2 |
| Effective Top Tube | 55.9 | 59.5 | 62.8 | 66.0 |
| Seat Tube Center-Top | 40 | 43.5 | 47 | 50 |
| Standover Height | 73.2 | 72.1 | 73 | 72.9 |
| Head Tube Length | 12 | 12 | 13 | 14 |
| Head Tube Angle (degrees) | 68.4° | 68.4° | 68.4° | 68.4° |
| Seat Tube Angle (degrees) | 74.6° | 75.4° | 75.4° | 75.4° |
| Bottom Bracket Height | 31.2 | 29.3 | 29.3 | 29.4 |
| Wheelbase | 113.3 | 117 | 120.5 | 123.8 |
| Chainstay | 47 | 47 | 47 | 47 |
| Fork Offset | 5.1 | 5.1 | 5.1 | 5.1 |
Sizing Notes
Measurements are stated in centimeters unless otherwise indicated.
How we measure bikes
- Standover Height Standover Height is a measurement from the ground to the top of the top tube, measured at the midpoint of the top tube.
- Reach Reach is the horizontal distance from the center of the cranks to the center of the head tube, measured at head tube level.
- Stack Stack is the vertical distance from the center of the cranks to the center of the head tube, measured to the top of the head tube.
- Effective Top Tube Effective top tube is the distance from the center of the head tube to the center of the seat tube/seat post, measured parallel to the ground.
- Seat Tube Center to Top Seat Tube length is the measurement of the seat tube, from the center of the cranks to the top of the seat tube.
- Head Tube Length Head Tube Length is measured from the bottom to the top of the head tube.
- Head Tube Angle Head Tube Angle is the acute angle between the head tube and the ground (measured towards the rear of the bike)
- Seat Tube Angle Seat Tube Angle is the acute angle between the seat tube and the ground (measured towards the rear of the bike).
- Bottom Bracket Height Bottom Bracket Height is a measurement taken vertically from the ground up to the center of the cranks.
- Wheelbase Wheelbase is the measurement from the center of the front axle to the center of the rear axle.
- Chainstay Length Chainstay Length is the measurement from the center of the cranks to the center of the rear axle.
- Fork Offset Fork Offset, or rake, is the distance from the front axle to a line drawn parallel to the center of the head tube or steering axis.
Review this Product
Adding a review will require a valid email for verification
Most Helpful Favorable Review
Most Helpful Critical Review
Customer Images
Great bike with a few upgrades.
I purchased the 2021 model of the Tesoro Neo X2, make no mistake about it this bike comes with the Bosch Performance Line Speed system and a Power Tube 500 wh battery and is a class 3 bike capable of 28 mph speed assist. I was a little disappointed with the front shock because it had preload adjustment only and no lockout feature as pictured on the Cannondale website for this particular model. So right away I called Cannondale and they said things change and no lockout is available on the X2 so I called SR Suntour and they suggested their upgrade program to purchase a better quality suspension fork at a significantly reduced price. So I made some measurements and looked at stock Boost fork specs and SR Suntour built me a Radion Boost air suspension fork with correct offset and travel with lockout feature. I received new fork a few days later and had local Cannondale dealer remove old fork and install the new suspension fork and while they had bike apart they upgraded front Shimano Rotor from 180 to 203mm, cut new fork tube 1" longer and add a 2" handlebar riser for a more upright riding position. I also had them install much higher quality Shimano pedals and I also installed a Topeak rear bag and filled with a HC pump, allen key set, tire irons and patch kit with plenty of room left for my insulated water bottle and other snacks. So with the new air suspension fork the bike is spectacular and also weighs a little less. I cruised along and sampled all levels of assist from the Bosch Purion controller from ECO, Tour, Sport and Turbo. On Eco mode cruising along at 20 mph range calculated itself to 82 mi. On Sport and Turbo modes you can fly and I was easily able to maintain speeds between 25-28 mph. I know it's expensive to purchase but if you can swing the price I highly suggest buying one. You can cover longer distances in a shorter amount of time.
Good-ish bike with nagging/safety issues.
I was very excited when I got this bike, fast and smooth, powerful for hills. However, the first time I rode the bike, the derailleur was not dialed in properly. That's a nuisance that I thought would be easily rectified with the first tune. Second, and more concerning IMO, was that the charging port plug in, which is between the down tube and seat tube and goes in right over the mid-drive, came out of the frame when unplugging the charger. I tried seating the charge port back in place, but it continued to come out whenever I unplugged the charger no matter how careful I was. Then the bike started making intermittent squeaking noises, like a rubber on rubber sound from inside the motor (or above where the charge port goes in). I diagnosed everything else to make sure this was true, it wasn't the pedals, chain, tires, or brakes. I took the bike in for a tune and to have charging port issue addressed. I wrote a list for the REI bike shop folks. The following Saturday I went in and excitedly picked up my bike. Within the first mile, I noticed the derailleur still wasn't exactly right, but it was improved. The annoying rubber squeaking noise was gone, so that was great! When I got home I plugged it in for my commute the next day. When I tried to unplug the charger from the port, the port came loose from the frame. As I don't think this is a safe situation, as I think wires may become bare, I'm returning the bike. I think this is a design flaw with the charge port placement and/or some other issue with my specific bike.
REI changes the configuration
I was looking at the X2 on the Cannondale site. It includes a suspension seat post. I ordered the IDENTICAL bike from REI (without checking the specs on the REI site - it seemed obvious that if the name/model is the same, you get the same thing). When I got the bike, the seat post didn’t have suspension. Just a regular seat post. I complained that it was missing, they told me “tough luck, it’s the way we sell them” which I think is a complete ripoff: if they change the bike, the model name and number should also change. Other than this hiccup, it is a great bike. (Also some issue with getting the battery in and out: not easy, gets stuck)
Buying the Cannondale Tesoro Neo X2 electric bike
The staff at REI was informed and knowledgeable when I purchased the bike. Picking up the bike after it had been delivered to the store was a different experience! The wait time was in excess of one hour and the hand off was too fast without enough time to review the details of this electric bike (my first electric bike). Ample time should have been allocated to the hand off and it was truncated. My expectations of REI were and are higher. That said, the Cannondale Tesoro Neo X2 electric bike is a great bike even if you are a first time ebike rider. The transition from a conventional bike to this ebike takes about two weeks so temper your expectations during the transition and error on the side of being cautious. Give yourself the necessary adjustment time.
a total lemon
Bought it on Wednesday, picked it up on Friday and returned it on Saturday. Didn’t even ride a full mile. Motor noise, front brakes were “chunky “ and noisy; something in the front wheel or bearing sounded like a loose spoke; front suspension locked at top then let go and stuck at bottom of movement. Wife has same bike - trying to decide if I got a specific lemon or is it just a bad model. Have a friend who returned the same model after about 200 miles. Maybe wife’s will go back before it’s too late! Very disappointed, have been a Cannondale fan for years, but they have been sold and may have become just another Chinese job shop assembling assorted parts and slapping on a label.
Great commuter!
So far, this bike is proving to be a great purchase. While definitely steeply priced, the quality is evident during my 22-mile round trip commute. And zero complaint re the battery range. The pedal assist easily manages Seattle’s toughest hills. And aesthetically, the bike is bordering on a nice aggressive vibe (okay, that may be a bit of a stretch, but let me dream).
Updated review after owning for two years
Updated review after owning for two yearsI gave initial review of this bike but after owning for a couple years thought I would review again, I added the boost air fork, larger front brake rotor, pedals, higher handlebar stem and Topeak rear bag. Anyone who buys this bike and doesn't like the initial whine from the Bosche motor keep riding, noise will subside once broken in. What I really like about this bike is how versatile it is, it climbs like a mountain goat at slow speeds out of steep technical ruts and surprisingly the tires don't collect mud like on other mountain bikes I have. Would I use to race downhill ? Absolutely not, its too heavy for that, that's why I have other bikes. Does rail trails and fire roads great, has long range on ECO mode, when I hit a steep incline I change gears and switch to Turbo and it climbs like no ones business. No issues so far, I keep up with maintenance, keep chain and sprockets clean and lubed, change brake fluid once in a while and that's it.
Battery won't go back in once opened
Battery compartment would not close once opened. Even the great tech crew at REI could not get that back in and closed. Deal breaker
Great cruiser with caveats
Age 71 male; owned since November 2021. Great cruiser, gravel & dirt. Poorly designed kickstand; lights don't flash (how difficult would it be to program that safety feature?). Website says tubeless ready but that's only if you buy 2 new tubeless tires, sealant, valve stems (about $225). Poorly designed battery access. At 55 pounds it is actually lighter than most comparable alternative makes.
So far, so good.
First E-Bike for me, and wanted one I could use for errands, touring, and a mix of gravel and pavement. This bike was set up for all that and more. The headlight does not work, and when I called REI bike shop, they said the wiring was done wrong, the two wires with the necessary connectors had to be disconnected and reconnected to reverse polarity. I was unable to pull the connectors apart, so probably need to add to maintenance program when I go in for adjustments. When I picked up the bike, the REI salesman did not have a firm grasp of the product I was picking up. No test ride, seat adjustment, checking out things like headlights to make sure they work. So when I got home and adjusted the seat, I found the handlebars will need to be raised to improve ergonomics of the bike to my frame. Add that to my list of adjustments. The bike motor works great and is easy to change power settings. Brakes work as expected. The seat is very comfortable, I will like the bike better when I get the handlebars adjusted. I've only put about 35 miles on this bike, but so far, am delighted with performance.