Frequently Asked Questions

• When do gift cards arrive?

  Gift cards delivered by mail typically arrive within 7 business days with free shipping. Need something sooner? E-gift cards are sent directly to the recipient within hours, or on a pre-selected date of your choice. Gift card terms & conditions. 

• I have a question. Who do I ask?

  It's easy to reach us by phone, email or mail. Contact us

• I'm with a business or organization. Can I order cards in bulk to give as gifts?

  Yes! We offer quantity and discount pricing options for businesses and organizations. REI Bulk Gift Cards

• Can I add my gift cards to my member account?

  Add and store all of your REI gift cards to your member account. Login to your member account on any device to access your saved gift cards to use for purchases, anytime.

• Someone has asked me to pay them with a gift card. Is this a scam?

  BEWARE OF SCAMS. Never use a gift card to pay a debt, legal fees, bills, or taxes. Never give gift card information to someone you don't know. Contact local authorities to report scam. Visit Protect Yourself From Scams or call 1-877-382-4357 to learn more.

  Attention Maryland shoppers:

  If anyone demands you pay them using a gift card, say no. And report the incident to the MD Consumer Protection Division at 410-528-8662 or 1-888-743-0023 toll-free.