How to redeem your gift card, merchandise credit and refund voucher
To redeem gift cards
Online at REI.com
On the Checkout page, enter your gift card number and PIN in the appropriate boxes. Gift card PIN is located on the back of the card. Please scratch off the applicable section to reveal PIN.
Once you've reviewed your order on the Payment Information page, complete the payment information section and click the "Submit Order" button. That's all there is to it!
At REI stores
Find a store using our store locator or call 1-800-426-4840.
By phone at 1-800-426-4840
Give the sales associate your gift card number and PIN when requested. Gift card PIN is located on the back of card. Please scratch off the applicable section to reveal PIN.
To redeem merchandise credits & refund vouchers online
Paper merchandise credits or refund vouchers issued at REI stores may be redeemed online, over the phone or at any REI store.
Add item(s) you wish to purchase to your shopping cart and proceed to checkout. At step #5 of checkout, enter the card number and the 4-digit PIN printed on your paper merchandise credit or refund voucher. (Where to find your PIN.) If you wish to use more than one merchandise credit or refund voucher in the same transaction, click the "Add Another" button and enter the next Number and PIN.
When you've entered information for all the merchandise credits and refund vouchers you wish to apply in the order, complete the rest of checkout. The dollar amount of merchandise credit and refund vouchers applied will be shown at checkout. Your REI Order Confirmation e-mail will also display the remaining balances on merchandise credits and refund vouchers.