Communicating with REI


Where to direct questions

If you have specific questions, these teams will help answer as best they can. Your best route to an answer is to email one of these inboxes.

Product questions, orders or returns

REI's customer service team

1-800-426-4840 or live chat via REI's website

Your REI membership benefits or credit card

REI's membership team

Requests for local or national philanthropic donations

REI’s government & community relations team

Marketing sponsorship or partnership requests

REI’s advertising team

The co-op’s product sustainability commitments

REI’s sustainability team

Visit or send specific questions to

For prospective vendors

Please review for a comprehensive FAQ and a link to the application.

Inviting an REI expert to keynote or speak on a panel

REI’s spokesperson selection committee

Media and film requests

REI’s External Communications team


Contacting the board

You are also welcome to share comments and self-nominate yourself for the board via email at Themes are shared with the board at each quarterly meeting.

You can also send letters via mail to the following address:

REI Board of Directors
1700 45th Street East, Suite 101
Sumner, WA 98390