Communicating with REI

REI's board of directors is elected from within the co-op’s membership base to represent the interests of the co-op. Each year, as a co-op member, you have the opportunity to meet your board members at the annual member meeting. Members can also follow the board's work through published summary minutes.

 

Where to direct questions

If you have specific questions, these teams will help answer as best they can. Your best route to an answer is to email one of these inboxes.

Question relating to: Where to direct your question Contact information

Product questions, orders or returns

REI’s customer service team

1-800-426-4840
or live chat via REI's website

Your REI membership benefits or credit card

REI’s membership team

member@rei.com

Your local store

REI’s retail team

retops@rei.com

Requests for local or national philanthropic donations

REI’s government & community relations team

reigives@rei.com

Marketing sponsorship or partnership requests

REI’s advertising team

advertising@rei.com

The co-op’s product sustainability commitments

REI’s sustainability team

Visit rei.com/stewardship or send specific questions to stewardship@rei.com

Pitching a new brand or product to REI

REI’s merchandising team

innovator@rei.com

Inviting an REI expert to keynote or speak on a panel

REI’s spokesperson selection committee

speaker@rei.com

Media and film requests

REI’s External Communications team

prrequests@rei.com

 

Contacting the board

You are also welcome to share comments and self-nominate yourself for the board via email at board@rei.com. Themes are shared with the board at each quarterly meeting.

You can also send letters via mail to the following address:

REI Board of Directors
P.O. Box 1938
Sumner, WA 98390