close up of a puffer coat

REI Repair Services for Your Outdoor Clothing & Gear

Love your gear to pieces?

We can help. (And if it's time to finally retire and replace Old Ironsides with a new backpack, we can help with that too.)

Fabric & Outerwear Repairs

How to ship your item for repair to Rainy Pass Repair, Inc.

Specializing in sewing repairs on GORE-TEX® fabrics and other outdoor gear including sleeping bags, jackets, tents, backpacks and more since 1986, Rainy Pass Repair, our partners in fabric repairs and services, can also extend the life of your clothing and gear with alterations, cleaning and down re-lofting.

  1. Contact Rainy Pass Repair for a free estimate.
  2. Complete their online repair form.
  3. Follow their shipping process and include your REI member number.
  4. Send only the item, or part of the item, needing repair. For example, remove tent poles, stuff sacks or pack stays. (Launder any garment or sleeping bag before shipping item as a cleaning charge is added for dirty items submitted for repair.)
  5. Send the item, your paperwork, and payment to:

    Rainy Pass Repair, Inc.
    4415 Stone Way North
    Seattle, Washington 98103

  6. Turnaround time varies, if you have a deadline please call RPR before sending your item.


Call: (888) Rip-Stop or (206) 523-8135

Learn more

Footwear Repairs

For boot or shoe repair, we recommend Dave Page, Cobbler. An independent cobbler since 1969 with an international reputation as an industry leader, his staff has more than 90 years of combined experience.

Dave Page, Cobbler
3509 Evanston Ave. N.
Seattle, WA 98103

Call: (800) 252-1229 or (206) 632-8686

Learn more

Bike, Ski & Snowboard Repairs

Did you know many REI stores have ski, snowboard and bike shops staffed by REI Master Technicians? If your ride needs aligning, your sticks need fixing or your board just needs some love, check out all the services of our in-store REI Bike Shops and REI Ski & Snowboard Shops.

Locate your nearest REI store  

Tent Pole Repairs

We trust TentPole Technologies when it comes to custom-pole construction and other pole repair services. (A few REI stores provide basic tent-pole repairs, or keep a do-it-yourself pole repair kit handy for a quick, temporary fix.)

TentPole Technologies, LLC
12607 NE 95th St. Suite A-109
Vancouver, WA 98682

Call: (360) 260-9527

Learn more