Bike shop services

Prime your bike before your next ride

Our teams of professional, certified cycling experts are here to help with any repair.
Plus, co-op members get special pricing on bike shop services.
Learn about the perks of membership


Who we are

We live and breathe cycling. REI is a full-service bike retailer, carrying a broad assortment of bike brands, components and accessories, and our repair shops are staffed with some of the best-trained professionals in the industry.

Our friendly expert REI Service Advisors are specially trained to help guide and evaluate your bike service needs. No matter what your familiarity might be with bikes, you'll get exactly the right help.

Our Master Technicians know their stuff

All of our repair shops are staffed with highly qualified Master Technicians. The Master Tech in each store is responsible for training the bike shop staff, ensuring that we're well-equipped to handle all types of service, and help get your bike the best care possible.

Each REI Master Technician attends an intensive, hands-on certification program at the Barnett Bicycle Institute in Colorado Springs, CO. This ensures that our shops possess the highest level of technical skill out there—including expertise with modern suspension technology, and leading-edge hydraulic systems and drivetrains.

Meet our experts

R E I master bike technician Jody Lack so

Jodi Laakso

Joined the Issaquah, Washington, store team in 2007

An avid outdoorswoman, Jodi is a well-loved instructor for REI classes including bike maintenance, ski and snowboard tune and wax, and cross-country ski basics.

Favorite piece of new REI gear: A GHOST Kato 5 mountain bike to round out her fleet, which includes a 25-year-old Specialized Rockhopper

Favorite (non-biking) trail: The 15k Mt. Catherine Nordic Loop at Snoqualmie Pass that's loaded with uphill, just the way she likes it

Where you might spot her: Bike-commuting to work from North Bend on the shoulder of I-90

“REI is a place you feel comfortable asking about equipment, how to fix something, or what trails to try—I like being a part of that.”

R E I master bike technician George Betz

George Betz

Joined the Denver, Colorado, store team in 1986

More than 25 years ago, "Geo," as he's known to his friends, was a founding organizer of the REI bike tech certification program.

Signature ride: Cannondale road bike, affectionately known as "Frankendale" because it's composed of so many mismatched parts

Must-haves for any bike ride: Spare tube and pump

Fun fact: Geo's son, George Betz the 10th, works as a stocker at the REI Denver store where he's known as "G10"

“Commitment to technical expertise sets REI service apart to this day, raising the bar for bike technicians everywhere.”

What we do

Our repair shops can handle any repair, on any bike (no matter where you bought it!), from a quick flat tire fix to an in-depth overhaul of every system on your bike. We're proficient with modern technology plus the classic stuff, so we're equipped for what you ride and any repair it may need.

Every REI shop offers the following service packages—in addition to a complete range of repairs—to keep your trusty ride in prime condition, or to bring a long-neglected bike back to life:

Free tune-up

Every bicycle sold at REI includes a free tune-up. All new bikes go through a normal break-in period, after which it's important to check cables and other parts and readjust as necessary. This can help increase the longevity and performance of your bike.

Bring in your bike for its free tune-up within 20 hours of use or 6 months from purchase, whichever comes first—contact your local REI bike shop to schedule this important (and free!) service.

An R E I master bike technician works on a bike in an R E I bike shop

In Store

REI stores with bike shop services

Let our bike shop experts get you rolling again. Call or stop by your REI Store.