Who we are
We live and breathe cycling. REI is a full-service bike retailer, carrying a broad assortment of bike brands, components and accessories, and our repair shops are staffed with some of the best-trained professionals in the industry.
Our friendly expert REI Service Advisors are specially trained to help guide and evaluate your bike service needs. No matter what your familiarity might be with bikes, you'll get exactly the right help.
Our Master Technicians know their stuff
All of our repair shops are staffed with highly qualified Master Technicians. The Master Tech in each store is responsible for training the bike shop staff, ensuring that we're well-equipped to handle all types of service, and help get your bike the best care possible.
Each REI Master Technician attends an intensive, hands-on certification program at the Barnett Bicycle Institute in Colorado Springs, CO. This ensures that our shops possess the highest level of technical skill out there—including expertise with modern suspension technology, and leading-edge hydraulic systems and drivetrains.
Meet our experts
What we do
Our repair shops can handle any repair, on any bike (no matter where you bought it!), from a quick flat tire fix to an in-depth overhaul of every system on your bike. We're proficient with modern technology plus the classic stuff, so we're equipped for what you ride and any repair it may need.
Every REI shop offers the following service packages—in addition to a complete range of repairs—to keep your trusty ride in prime condition, or to bring a long-neglected bike back to life:
Every bicycle sold at REI includes a free tune-up. All new bikes go through a normal break-in period, after which it's important to check cables and other parts and readjust as necessary. This can help increase the longevity and performance of your bike.
Bring in your bike for its free tune-up within 20 hours of use or 6 months from purchase, whichever comes first—contact your local REI bike shop to schedule this important (and free!) service.
REI stores with bike shop services
Let our bike shop experts get you rolling again. Call or stop by your REI Store.