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Rated 4 out of 5 by from Worked great on our trip We bought several and took them on our trip - used them even more than we thought we would as we left bags in hotel storage, on the train and on the plane.
Date published: 2013-10-03
Rated 1 out of 5 by from fatal flaw to set your code you have to dial the tiny stiff number wheels WHILE pushing in the tiny reset button with a pointed apparently when doing this I momentarily took off the pressure from the button, thus resetting to an unknown number.....subsequent attempts to reset within 5 minutes of opening the package I had a useless lock......F is for flawed, fatal, and FAIL
Date published: 2015-01-16
Rated 1 out of 5 by from Great Idea, Very Poor Implementation Bought this about 2 weeks ago. The idea of both a key and a combination would eliminate the issue if either lost lock or forgotten combination. However, the flimsy cable assembly and awkward reattachment at the points the cable enters the lock body make the lock at best tiresome and frustrating to use or a worst useless. Suggest REI rethink a betrrr implementation.
Date published: 2017-07-06
Rated 4 out of 5 by from Convenient and lightweight I've only used the lock on one trip to Russia but it involved multiple flights and lodging venues. The lock was very light and secure and because of the small diameter cable fits easily in the zipper tabs.
Date published: 2017-07-13
Rated 5 out of 5 by from Perfect for the gym My wife and I use these at the gym since they have a combination. The small size and weight make them perfect to carry on my keychain.
Date published: 2017-11-13
Rated 1 out of 5 by from Reset malfunction You can reset the combination while it’s locked. By holding the reset button and changing the combination.
Date published: 2017-12-13
Rated 1 out of 5 by from I should return this I set the combination and it worked a few times then quit working. Resetting does not seem to work either
Date published: 2016-09-20
Rated 4 out of 5 by from Key means not having to remember number combinatio The lock was easy to use with the key. TSA was able to open it; they left a note inside my suitcase!
Date published: 2017-05-17
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Questions & Answers

do you need both the combination and key to unlock or just one or the other

Asked by: doadiddy
You just need one or the other. The key lock is utilized by the TSA agents, which is why this is TSA-friendly.
Answered by: REIservice
Date published: 2017-04-27

Why is the Red one $14.50 and the blue one only $6.93? Did you kill a bunch of exotic little red bugs to get the red color? or is the lock different?

Asked by: oldie on the move
The blue color has just been discontinued. The red and blue are the same except for the color.
Answered by: REIservice
Date published: 2015-09-20

I lost the quide that teach how to set up the secret for the locker. It is new and I had never used before.

Asked by: Ramon Ramos Filho
Please email us. We can email you a PDF of the original instruction manual. Contact REI by email:
Answered by: REIservice
Date published: 2015-09-20

Help! I am travellin in 2 days, just bought this lock, and am unable to set the combination. I followed the simple directions on the packaging, but my code does not work. I do not want to rely on keys. Please tell me how to return to the factory preset

Asked by: sallyv
Once the combination has been changed from the factory pre-set, it can only be changed by knowing what code was entered.
Answered by: REIservice
Date published: 2017-10-12
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