Who we are
We live and breathe cycling. REI is a full-service bike retailer, carrying a broad assortment of bike brands, components and accessories, and our repair shops are staffed with some of the best-trained professionals in the industry.
Our friendly expert REI Service Advisors are specially trained to help guide and evaluate your bike service needs. No matter what your familiarity might be with bikes, you'll get exactly the right help.
Our Master Technicians know their stuff
All of our repair shops are staffed with highly qualified Master Technicians. The Master Tech in each store is responsible for training the bike shop staff, ensuring that we're well-equipped to handle all types of service, and help get your bike the best care possible.
Each REI Master Technician attends an intensive, hands-on certification program at the Barnett Bicycle Institute in Colorado Springs, CO. This ensures that our shops possess the highest level of technical skill out there—including expertise with modern suspension technology, and leading-edge hydraulic systems and drivetrains.
What we do
Our repair shops can handle any repair, on any bike (no matter where you bought it!), from a quick flat tire fix to an in-depth overhaul of every system on your bike. We're proficient with modern technology plus the classic stuff, so we're equipped for what you ride and any repair it may need.
All bikes receive a free in-person inspection and repair estimate so you'll feel confident in knowing what your bike needs, and what we can offer you to get things running smoothly. We're also committed to fast repair turn time, so you won't have to be without your ride for an extended period of time. Contact your local store or stop by one of our repair shops to speak with one of our trusted technicians.
Every REI shop offers the following service packages—in addition to a complete range of repairs—to keep your trusty ride in prime condition, or to bring a long-neglected bike back to life.
Starting at $90, our signature Bike Tune service package will get your bike into perfect condition for your riding adventures. It includes a complete safety inspection, cleaning, and adjustments to brakes, drivetrain, bearings and wheels to keep everything working smoothly. Need more than the basics? We can create a custom package to add a deep clean for your drivetrain, suspension or hydraulic brake services, e-bike software updates, or anything else you need to keep your bike rolling!
Every bike sold at REI includes a free tune-up. All new bikes go through a normal break-in period, after which it's important to re-check all components and readjust as necessary. This will help increase the longevity and performance of your bike.
Bring in your bike for a free tune-up within 20 hours of use or 6 months from purchase, whichever comes first—contact your local REI bike shop to schedule this important service.
REI stores with bike shop services
Keeping your bike running well begins with the basics. Things as simple as cleaning, securing bolts, and lubrications are all critical components.
If you're purchasing a new bike or moving into an upgrade, there are a few things you should know first. Starting with your suspension.