Arc'teryx  Heliad Crossbody Bag

Hello Catt, thank you for sharing your experience with the Heliad Crossbody Bag, feedback like yours is incredibly valuable as we continue refining our designs. We’re sorry to hear the front pocket didn’t accommodate your phone and that the overall volume and interior structure didn’t meet your needs for city or travel use. The foam panel is intended to give the bag shape and stability, but we understand how it can feel limiting if it reduces usable space or doesn’t align with how you organize your carry. Your notes on pocket functionality, waterproofness expectations, and how this compares to your Mantis 2 and other ultralight options provide clear insight into where the Heliad could better support everyday versatility. We appreciate you taking the time to outline what didn’t work for you, and we’ll make sure your feedback is shared with our design team as we evaluate future updates.

Hello there, thank you for sharing your experience with the Heliad Crossbody Bag. We appreciate you taking the time to outline what didn’t work for you, especially regarding the lack of anti‑theft features and how the thinner, shorter strap felt during wear. Comfort and security are both important in a bag you use regularly, and your notes about the strap and buckle design offer really helpful insight into how the carry experience could be improved. We’ll be sharing your feedback with our design team, as comments like yours play a key role in guiding future refinements.

Hi Edmund, thank you for taking the time to share your feedback. We’re sorry to hear that the Heliad Crossbody Bag did not meet your expectations in terms of materials, quality, and overall value. We understand how this can be disappointing, especially when the product does not seem the same as what was expected based on the product page. Your comments about the strap, zipper, and perceived quality are important, and we'll be sure to pass this feedback along to our team for review. We appreciate you sharing your experience and helping us continue to improve.

Hi there, thank you for providing your feedback. We are sorry to hear that the Heliad Crossbody Bag did not meet your expectations. It is designed as a lightweight, efficient crossbody bag for everyday essentials. We appreciate you sharing your experience, and feedback like this is valuable as our team continues to evaluate future designs and updates.