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Privacy Policy

Effective Date:  May 17, 2016

This Privacy Policy ("Policy") explains how information about you is collected, used, and disclosed by Recreational Equipment, Inc. and our subsidiaries and affiliates (collectively, "REI," "we" or "us") when you access or use our websites or other online or mobile services or applications ("Services"), sign up to become an REI member, shop in our stores, sign up for activities and events, or otherwise interact with us. We may supply different or additional notices of our information practices specific to certain programs or activities. We may also provide different notices of our information practices with respect to certain subsidiaries or affiliates, in which case this Policy will not apply.

Contents

Collection of Information

Information You Provide to Us.  We collect information you provide directly to us. For example, we collect information when you become a member; shop in our stores; create an online account or profile; use the interactive areas and features of our Services; make a purchase or rental; sign up for or participate in contests, promotions, surveys, mailing lists, classes, events, trips or recreational activities; and when you email, call, or otherwise communicate with us.

The types of information we may collect include your name, address, phone number, fax number, email address, zip code, photos, videos, social media usernames, payment information, demographic information, information about your interests and preferences, medical/health information, information about your fitness condition and physical characteristics, passport information, dietary requirements, emergency contact information and any other information you choose to provide.

In some cases, we may also collect information you provide about others, such as when you purchase a gift card for someone and request that we deliver it electronically or decide to purchase and ship products to someone.  We will use this information to fulfill your requests and will not send marketing communications to your contacts unless they separately consent to receive these types of communications from us.

Information We Collect Automatically. We may also automatically collect information about you when you access or use the Services or transact business with us, including:

  • Transaction Information:  When you purchase or return a product, we collect information about the transaction, such as product details and the date and location of the purchase/return.
  • Log Information: We obtain information about your use of our websites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.
  • Device Information: We collect information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.
  • Location Information: We may collect information about your location when you access or use one of our mobile applications or otherwise consent to the collection of this information. For more details, please see "Your Choices" below.
  • Information Collected by Cookies and other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with our Services, including information about your browsing behavior, purchase behavior, and other engagement with the Services. We use this information in one or more of the ways described in the "Use of Information" section below. Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies. In addition to browser cookies, Adobe Systems Inc. may set a "flash cookie" on your computer or mobile device when you view videos on our Services. To manage and disable "flash cookies," visit Adobe Flash Player Manage, Disable Local Shared Objects.

Information We Collect from Other Sources. We may also receive information about you from other sources and combine or link that with information we have about you. For example, if you use your credentials from a third party social media site (e.g., Facebook) to log into your account or interact with us, we may collect information about you, such as your name, account information and friends list, in accordance with the authorization procedures determined by such social media site.

Use of Information

We use the information we collect about you for a variety of purposes, for example, to:

  • administer your membership and communicate with you about member benefits (such as your dividend balance and special offers only available to members);
  • provide and deliver products and services, process and complete transactions and send you related information, including purchase confirmations, invoices, updates, security alerts, recall notices and support and administrative messages;
  • provide, maintain, and improve the Services;
  • investigate and prevent fraudulent transactions and other illegal activities;
  • respond to your comments and questions and provide customer service;
  • communicate with you about REI and partner products, services, offers, promotions, news, upcoming events, and other information we think will be of interest to you;
  • monitor and analyze trends, usage and activities;
  • personalize the Services and provide advertisements, content, or features that are targeted toward your interests;
  • process and deliver contest or sweepstakes entries and prizes;
  • link or combine with other information we receive from third parties to help understand your needs and provide you with better service; and
  • carry out any other purpose for which the information was collected.

We are based in the United States and the information we collect is governed by U.S. law.  By accessing or using our Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

Sharing of Information

We may share personal information about you outside of REI, including as follows:

  • with third parties who complete transactions or perform services on our behalf;
  • we may make our postal mailing list and general shopping information available to selected companies we believe may offer products and services of interest to you;
  • when you sign up for and participate in the interactive areas of our Services, certain information about you may be displayed publicly on our Services and on third-party sites, such as your photos, stories, posts, product reviews, wish lists and other information you choose to provide;
  • in connection with, or during negotiations of, a corporate business transaction, such as a merger or acquisition of all or a portion of our business to another company, joint venture, corporate reorganization, insolvency or bankruptcy, financing or sale of company assets;
  • in response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
  • to enforce our agreements, policies, and Terms of Use or to protect the rights, property, and safety of REI, our members, our customers, or any other persons; and
  • with your consent.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Social Sharing Features

The Services may offer social sharing features or other integrated tools, which let you share actions you take on the Services with other media, and vice versa.  The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature.  For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these features.

Security

REI takes reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Your Choices

Your Information. You may update or correct your online account information by logging into your online account and updating your information or by calling Customer Service. You may also email us at privacy@rei.com if you wish to deactivate your online account, but note that we may retain information about you for legitimate business purposes or as required by law. If you would like to update or correct your membership information, you may do so by completing our Update Your REI Membership Information form or by calling Customer Service.

Promotional Communications. You may opt out of receiving promotional communications from REI by following the instructions in those communications or changing your preferences via http://www.rei.com/help/subscriptions.html. If you opt out of receiving promotional communications, we may still send you non-promotional emails, such as emails about your purchases, account, membership or our ongoing business relations.

Location Information. You also have the ability to turn location-based services on and off by adjusting the settings of your Internet browser or mobile device.  You can also stop our collection of location information in connection with our mobile applications by following the standard uninstall process and removing all REI applications from your mobile device.

Mobile Push Notifications/Alerts.  With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device.  You can deactivate these messages at any time by changing the notification settings on your mobile device.

Third Party Advertising, Analytics and Services

We allow third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These third parties may use cookies, web beacons, and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by REI and these third parties to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. This Policy does not apply to, and we are not responsible for, third party cookies, web beacons, or other tracking technologies and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices. For more information about interest-based ads, or to opt out of having your web browsing information used in this way, please visit www.aboutads.info/choices.

We may also work with third parties to serve ads to you as part of a customized campaign on third-party platforms (such as Facebook or Google), unless you opt-out of having information about you used in this way by changing your settings on those platforms.

We also use a third party to "power" product reviews on our Services.  When you submit a product review, you become subject to the terms of use and privacy policy of this third party and the reviews you submit may be posted on our Services and on third-party sites.

Your California Privacy Rights

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. However, under the law, a business is not required to provide this information if it permits California residents to opt in to, or opt out of, this type of sharing. REI qualifies for this alternative option. To opt out of having your information shared with third parties for direct marketing purposes, please call Customer Service.

Changes to this Policy

REI may change this Policy from time to time. If we make changes, we will notify you by revising the Effective Date above and, in some cases we may provide you with more prominent notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Policy to stay informed about our information practices and the ways you can help protect your privacy.

Contact Us

If you have any questions, comments or concerns about this Policy or about our privacy practices, please call our customer service representatives at 1-800-426-4840 (US and Canada) or 1-253-891-2500 (outside the US and Canada) or send an email message to privacy@rei.com. You may also direct your privacy-related comments or questions to the following address:

Recreational Equipment, Inc.

Attention: Privacy Officer

6750 S. 228th Street

Kent, Washington 98032

The REI Difference

100% satisfaction guaranteed

We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase.

REI's guarantee doesn't cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. See our limited warranty.

Gear & advice you can trust

At REI, we live and breathe the outdoors, and we're passionate about sharing our expertise with people of all skill levels. Whether you're new to the outdoors or a seasoned explorer, we'll take the time to understand your needs and help you find the right gear for you.

10% annual member refund

Anyone can shop at REI, but for a one-time $20 fee you can become an REI member and enjoy a lifetime of benefits. These include an annual member refund, typically 10% back on eligible purchases.*

 

 

 

*10% is typical but not guaranteed. Your refund is based on eligible purchases, which exclude REI gift cards, services, fees, REI Adventures trips, REI-OUTLET.com, and discounted items. Learn more