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Can I return product purchased from REI's Used Gear Program?

Hi - 

I am looking to buy some La Sportiva boots in the Good & Used Dept, if they do NOT fit me, can I return them, and get my money back?

Thanks - 

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3 Replies

@Stuart Thanks for reaching out!

Yes, you can return items purchased from our used gear department on REI.com/used. The REI Used Gear program has a 30 day satisfaction guarantee on all used product sold. The return process must be done through the Used Outdoor Clothing and Gear Portal, which is different than in our stores or with other online purchases. You can read all the info about it here

Hope this helps and that those boots fit just right! Thanks!

At REI, we believe time outside is fundamental to a life well lived.
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Thanks - Thats awesome! Go team REI:>)

Yes you can return most items, but the cost to return is on you. I purchased a $47 day pack, after tax and shipping, total was $59.32. Then to return the item it cost $15. Not worth it! I won't be buying any used gear in the future unless I know 100% I won't need to return it. This same day pack NEW cost $48 Amazon. I didn't do my homework before this purchase. 

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