Hazardous Product Returns
Items classified as Hazardous Material for shipping purposes may be subject to special labelling and/or handling requirements when shipped. Returns can be made to any physical REI location. Return shipment should only be arranged through a shipping professional with full disclosure of the item to be returned to ensure appropriate handling/labelling.
If a customer returns merchandise that does not meet conditions of the 100% Satisfaction Guarantee, it will be sent back to the customer at their expense.
To return an order by mail:
- Include a copy of your proof of purchase. No proof of purchase?
- If your return was a gift or if you purchased your item at an REI store, an email address is required to process a refund.
- Ship your package with a carrier that can provide tracking and insurance.
REI Returns Dept.
1700 45th St E.
Sumner, WA 98352