REI Co-op’s editorial staff is a team of passionate editors, writers and producers. We’re dedicated to covering the outdoors: the people who inspire you, the issues and events impacting our community, the skills and gear you need for your next adventure, and the places you want to go. Learn more about our editorial guiding principles.
Editor's note: This article is part of the Taking Care of Your GORE-TEX Gear content series, sponsored by GORE-TEX. This article was first published on the GORE...
100% satisfaction guaranteed
We stand behind everything we sell. If you’re not satisfied with
your REI purchase, you can return it for a replacement or refund
within one year of purchase, except for outdoor electronics,
which must be returned within 90 days of purchase. Outdoor
electronics include activity monitors, GPS-enabled devices, bike
trainers, emergency-communication devices, and cameras.
REI's guarantee doesn't cover ordinary wear and tear or damage
caused by improper use or accidents.
If your item has a manufacturing defect in its materials or
workmanship, you can return it at any time. See our
Gear & advice YOU can trust
At REI, we live and breathe the outdoors, and we're passionate
about sharing our expertise with people of all skill levels.
Whether you're new to the outdoors or a seasoned explorer, we'll
take the time to understand your needs and help you find the
right gear for you.
10% annual member refund
Anyone can shop at REI, but for a one-time $20 fee you can
become an REI member and enjoy a lifetime of benefits. These
include an annual member refund, typically 10% back on eligible
*10% is typical but not guaranteed. Your refund is based on
eligible purchases, which exclude REI gift cards, services,
fees, REI Adventures trips, REI Outlet, and discounted items.