REI Co-op to pursue sale of headquarters, embrace distributed work model
Future “headquarters” expected to be multiple satellite campuses in the Seattle area
Aug 12, 2020
SEATTLE – REI Co-op announced today it is pursuing a sale of its newly completed corporate campus in the Spring District neighborhood of Bellevue, Washington with the intention of shifting to a less centralized approach to its headquarters presence in the Seattle area.
Rather than a single location, REI’s “headquarters” would span multiple locations across the region, and the company will lean into remote working as an engrained, supported, and normalized model for headquarters employees, offering flexibility for more employees to live and work outside of the Puget Sound region and shrinking the co-op’s carbon footprint.
“The dramatic events of 2020 have challenged us to reexamine and rethink every aspect of our business and many of the assumptions of the past. That includes where and how we work,” said REI President and CEO Eric Artz, in a video call with employees today. “As a result, our new experience of “headquarters” will be very different than the one we imagined more than four years ago.”
In response to a rapidly changing pandemic, the co-op swiftly transitioned to nearly 100 percent remote work for its headquarters staff in early March. REI originally announced plans for the new headquarters in 2016, to be built on an 8-acre site in a developing, transit-oriented neighborhood called the Spring District. Construction began in 2018 for an intended mid-summer 2020 move-in date.
“[This year] we learned that the more distributed way of working we previously thought untenable will instead unlock incredible potential,” said Artz. “This will have immediate, positive impacts on our ability to attract and retain a diverse and highly skilled workforce, as we continue to navigate the impacts of the COVID-19 pandemic and beyond.”
While the decision to move away from a traditional headquarters model was motivated by recent learnings and a desire to create more flexibility for employees, the sale would also have financial benefits for the co-op.
The co-op was among the first retailers to proactively close all its retail stores in early March and one of the last to fully reopen, under stringent health and safety guidelines. The co-op undertook a number of cash preservation measures throughout the spring, including tighter inventory management, elective pay cuts by Artz and the board of directors, reductions in headcount and focusing around a streamlined set of priorities. These measures both stabilized the co-op, and allowed REI to invest in customer and staff-facing programs and innovations, as the co-op community adapted to a “new normal.”
The sale of the Spring District campus would enable important investments in customer innovations, REI’s network of nonprofit partners, and the co-op’s carbon goals.
“I am confident that the sale of the Spring District campus would have a positive impact on REI’s future—and yours,” Artz told employees. “This year has shown us our home is not a building. Our home is wherever we find ourselves doing our best work, pursuing our outdoor passions, serving our communities. Serving each other. That is what we will build around as we move forward—and as we accelerate into what’s next.”
REI is a specialty outdoor retailer, headquartered near Seattle. The nation’s largest consumer co-op, REI is a growing community of more than 20 million members who expect and love the best quality gear, inspiring expert classes and trips, and outstanding customer service. REI has 168 locations in 39 states and the District of Columbia. If you can’t visit a store, you can shop at REI.com, REI Outlet or the REI shopping app. REI isn’t just about gear. Adventurers can take the trip of a lifetime with REI’s active adventure travel company that runs more than 100 itineraries across the country. In many communities where REI has a presence, professionally trained instructors share their expertise by hosting beginner-to advanced-level classes and workshops about a wide range of activities. To build on the infrastructure that makes life outside possible, REI invests millions annually in hundreds of local and national nonprofits that create access to—and steward—the outdoor places that inspire us all.