REI Co-op names two new executives: vice president of marketing; vice president of customer and brand shared services
Aug 22, 2019
SEATTLE – REI Co-op announced today the appointment of two new leaders: Vivienne Long to the role of vice president of marketing and Pardis Ghorbani to the role of vice president of customer and brand shared services. Both roles will focus on inspiring more people to connect with a life outdoors.
Vice President of Marketing
Vivienne Long will serve as the co-op’s new vice president of marketing, bringing more than 25 years of experience in leading business and building brands to one of the co-op’s fastest growing organizations.
“Vivienne brings a sophisticated approach to the art and science of marketing,” says Ben Steele, REI’s chief customer officer. “Her passion for customers will continue to drive the co-op’s growth and impact, while raising REI’s brand to new levels. The ultimate goal--use the power of storytelling to inspire more people to get outside.”
Prior to joining REI, Long spent a decade at Starbucks. In her tenure at Starbucks she held multiple leadership positions including vice president of digital customer experience, vice president of retail U.S. beverage, and vice president of packaged coffee innovation. Earlier in her career, she spent time at Clorox and Procter and Gamble in marketing and brand roles, and in the e-commerce space at Microsoft.
“The co-op’s commitment to a sustainable and accessible outdoor future is near and dear to me,” says Long. “I’m eager to join the co-op family and lead REI’s innovative marketing team to help advance this important purpose.”
Long’s passion for the outdoors takes shape in many forms. She aspires to visit all U.S. National Parks and enjoys hiking, kayaking, geocaching.
Vice President of Customer and Brand Shared Services
Pardis Ghorbani has been promoted to serve as REI’s first vice president of customer and brand shared services. The new role recognizes Ghorbani’s 14-year tenure at REI and focuses on an emerging need for oversight and coordination of customer-centered operations across the enterprise.
As part of his expanded responsibilities, Ghorbani will build capabilities to serve business operations and customer needs.
“I’m honored to continue working with such a dedicated group of people and for the opportunity to expand operational capacities to support our customers and their love for the outdoors,” said Ghorbani.
Prior to his promotion, Ghorbani served as the interim vice president of marketing and divisional vice president of Brand Lab and Creative Shared Services, providing strategic direction to an array of functions across marketing, brand and creative. He also led and contributed to several award-winning brand campaigns, including #OptOutside.
“Pardis’ influence and impact have already stretched far beyond the marketing organization,” said Ben Steele, REI’s chief customer officer. “He’s been a key leader in our evolution toward customer-centricity and a living, breathing example of what it means to awaken a lifelong love for the outdoors.”
Ghorbani is an avid outdoorsman whose love for the outdoors is also translated through active involvement and advocacy on behalf of Pacific Northwest outdoor communities.
REI is a specialty outdoor retailer, headquartered near Seattle. The nation’s largest consumer co-op, REI is a growing community of more than 19 million members who expect and love the best quality gear, inspiring expert classes and trips, and outstanding customer service. REI has 167 locations in 39 states and the District of Columbia. If you can’t visit a store, you can shop at REI.com, REI Outlet or the REI shopping app. REI isn’t just about gear. Adventurers can take the trip of a lifetime with REI’s active adventure travel company, a global leader that runs more than 250 itineraries across all continents. In every community where REI has a presence, professionally trained instructors share their expertise by hosting beginner-to advanced-level classes and workshops about a wide range of activities. To build on the infrastructure that makes life outside possible, REI invests millions annually in hundreds of local and national nonprofits that create access to—and steward—the outdoor places that inspire us all.