REI Outdoor School FAQs

How do I sign up?

Find a class or outing that interests you and register online. If the class or outing that you want to register for is full, you can place yourself on a waitlist and we will notify you when spaces become available.

Pre-registration and payment are required for all classes.

For additional sign up information or questions, here's how to contact us.

How do I cancel or transfer?

To provide customers with flexibility and peace of mind, we are currently waiving our 48-hour cancellation requirement, should you wish to cancel or transfer due to COVID-19 health or safety concerns—or for any reason at all. 

If REI cancels for any reason, you’ll always get a full refund

Visit our cancellation page for more details about how to cancel your registration or transfer to another date.

I tried to sign up and it says course closed; what does that mean?

Sometimes we have to close course registration early (before the course is full) so our instructors have adequate preparation time. If you'd like to find out if there is still space available for a class that appears to be closed, please contact your local store.

I'm on a waitlist, how will I know if a space becomes available?

If you’re on a course waitlist, we’ll do our best to let you know about available space. If space becomes available, we will email everyone on the waitlist and the first people to respond and register will get any available spots.

What do I need to bring?

Once you have registered for a course you will receive an email that tells you the equipment that we provide and the equipment and clothing that you will want to bring.

All of our field classes and outings require you to bring your own food and water. We provide major equipment such as bikes, boats, and GPS units.

For your convenience, we may also provide carbon neutral transportation to and from the course from a central point.

How do I schedule a private lesson or schedule a group class?

Interested in getting your team from the office out of your daily routine? Do you want to take your entire family of 12 outside for a day of fun? Or, do you just want a one-on-one lesson with one of our professional instructors? REI Outdoor School offers private classes of any of our public courses and we can customize our courses to meet your needs. For questions or to set up a private class or outing, contact your local REI field team.

Where do I meet my instructors on the day of the class?

Your confirmation email will tell you where you will meet your instructors along with the class location. In many cases, these are the same place. If they aren’t, we will call the location where you should plan to meet your instructors, "Meeting Location" and the location where the class will actually occur, "Event Location."

We will provide directions to the Meeting Location. If the Meeting Location is not a REI store, look for the REI Outdoor School signs and you'll find your instructor.

100% Satisfaction Guarantee

REI Outdoor School strives to provide the best outdoor education programs possible. Our 100% satisfaction guarantee ensures that our classes and outings at REI Outdoor School meet your high standards—or we will gladly offer your choice of a refund or a chance to re-take the class/outing.