REI Outdoor School Contact Us

Have Questions?

For general concerns, check our Frequently Asked Questions.

If you have questions about course dates, start times, meeting location, or what gear you will need to bring with you, please refer to your registration confirmation email or check the class or event page. You can also email us at

To Cancel or Transfer a Course

REI Outdoor School Cancellation Policy

We understand that sometimes your plans change and you need to cancel a course or transfer your registration to a different date. Please notify REI Outdoor School at least 48 hours prior to the trip if you intend to cancel so that someone else can take your place and you can receive a refund.

There are no course refunds if you cancel a class or outing less than 48 hours before the class starts.

We may be able to transfer your registration to a future course date. If you need to cancel or transfer a course please call your local store and speak with one of our customer service specialists.

If REI cancels your class or outing, your class payment will be refunded in full, regardless of the timeframe.

Inclement weather does not necessarily cancel an event; REI Outdoor School will contact you in the event of a cancellation.

Note: If you registered with a group, only the person who paid for registrations can call to cancel and receive a refund.

Private Programs or Group Courses

Visit our Private and Group Programs section for more information.