REI Outdoor School Contact Us

Have Questions?

For general concerns, check our Frequently Asked Questions.

If you have questions about course dates, start times, meeting location, or what gear you will need to bring with you, please refer to your registration confirmation email or check the class or event page.

Here's how to contact your local REI field team, if needed.

Region

Toll Free Number

Email Contact

Puget Sound Area

877-475-1938

seattle-os@rei.com

Northwest Oregon Area

877-819-3803

portland-os@rei.com

Northern California

877-819-3807

sanfrancisco-os@rei.com

Southern California

877-819-3804

losangeles-os@rei.com

Denver Area

877-819-3809

denver-os@rei.com

Midwest

877-819-3810

chicago-os@rei.com

Austin Area

877-819-3811

austin-os@rei.com

Southeast

877-819-3813

atlanta-os@rei.com

Washington DC Area

877-819-3814

dc-os@rei.com

Tri-State Area

877-819-3815

newyork-os@rei.com

New England Area

855-258-9509

newengland-os@rei.com

 

To Cancel or Transfer a Course

REI Outdoor School Cancellation Policy

To provide customers with flexibility and peace of mind, we are currently waiving our 48-hour cancellation requirement, should you wish to cancel or transfer due to COVID-19 health or safety concerns—or for any reason at all. You can cancel through your registration confirmation or contact us using the information above and we'll issue a full refund.

If REI cancels for any reason, you’ll always get a full refund, but please note: bad weather does not mean automatic cancellation. We’ll always notify you if your class or event is canceled.