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How do I use my REI dividend when purchasing online? Do I need a PIN?

I have a dividend card from the "letter" with no card number or PIN. How do I use it at check out online? Thanks much!!

14 Replies

@Pande no pin needed for your dividend! Just make sure you're signed in to your REI.com account with your membership number attached and as you check-out, your dividend will be available as a method of payment. Hope this helps, and if you have any additional questions, you can always reach out to our Customer Support team at 1-800-426-4840. Thanks for being a co-op member!

At REI, we believe time outside is fundamental to a life well lived.
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Thanks Jen. When I am at check out, my payment options are CC or Redeem Gift Card or Bonus Card. The message above this says "To redeem a dividend, the information you provide must match what's in the member account." After clicking on that, there is a space for a card number and pin (required fields). Help! what am I missing??

Maybe I can't combine the dividend with the Member Sale coupon code?

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Hi Jen!! I figured it out. The name on the account is Pam and I was checking out as me, Eric. Made the switch and there it was! Thanks much for your time. Be well . . .

@REI-JenK @Pande  So grateful for this thread... I had the same problem, but this fixed it for me as well.

I have my dividend card, and I'm logged into my REI account, but my dividend is not an option of payment at checkout.  Not sure what I'm missing.

@Rich2 sorry to hear you're having trouble applying your dividend. Have you doublechecked the balance on your dividend online? Sometimes customers will still have the paper dividend card but not realize they'd already redeemed their dividend on a previous purchase! You can check your dividend balance and purchase history from your online account, which might clear up any confusion. If not, please call our Customer Support team at 1-800-426-4840 for help!

At REI, we believe time outside is fundamental to a life well lived.
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Unable to do the Same.  Called Customer Support.  We made names match but still not an option at checkout.  This Issue needs to get corrected - it has been problem for years !!

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Hi @kbsport - Thank you for taking the time to share this feedback with us. We hear your frustration and apologize that you're having trouble accessing your dividend. We have take note of the issue you have shared and are going to pass it along to the appropriate team.

Unfortunately, we don't have visibility to customer accounts here in the community so cannot see specifics to help get to the bottom of this. If you are still having trouble after going through the steps shared by REI-JenK above, we recommend connecting with our Customer Support team again to get things sorted out.

Thanks again for sharing this with us and for being a member of the co-op. 

At REI, we believe time outside is fundamental to a life well lived.
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