Rental duration and extensions
Rentals can be booked online or you can walk up and rent day of. We rent kayaks by the hour.
Cancellations and Late Fees
To get a full refund, you'll need to cancel your reservation at least 24 hours in advance. To modify your reservation, please email us at email@example.com. For gear returned late, we charge a one-time late fee of $25 on top of the daily rate for each night the gear is late.
You are more than welcome to return your gear ahead of schedule, but we don’t offer any refunds for unused time.
If gear is damaged beyond normal wear and tear, we reserve the right to charge normal shop rates for repair.
If gear is damaged beyond repair, the customer will be charged the full retail price minus the rental fee.
The renter must sign a rental agreement and a release of liability at the time of checkout.
Pickup and drop off
For pickup, bring a debit or credit card.
For drop off, all rental gear should be returned to the location where you picked it up.
Promo terms and conditions
Reservations must be booked either online or in person at REI Co-op Kayak and Paddleboard Rentals at National Harbor during the promotion period of May 16 through June 14 for the promo code PADDLE23 to apply. The offer is not valid at any other REI location. Offer is not transferable and is not redeemable in cash and can't be combined with any other discount or offer. Your reservation start and end date must be before October 15.
If you made a reservation during the promotional period but did not receive a discount, we'll gladly apply the discount for you after the fact. Send us an email at firstname.lastname@example.org with the name on your rental and we can refund the difference. You can also let our on-site team know when picking up your rental—they should be able to take care of that for you.