REI Co-op COVID-19 Health & Safety Standards
May 12, 2020
After two months of temporary store closures, we are ready to begin reopening stores – in a limited capacity – to customers. In some places “opening” will mean curbside service. In others, our doors will open for a limited number of customers. In every case, we’ll be taking precautions to ensure the health and safety of our employees, customers and communities. We’ll be providing clear guidance for customers on how to shop or do curbside pickup, and we’ll also be closely following guidance from national, state and local authorities to make sure we’re operating in compliance with any restrictions in place.
Here’s what you can expect, as we begin to ramp up our physical retail offerings:
Safety comes first
- Every one of us is accountable to ensuring we hold to these standards.
- Anyone is empowered and expected to speak up if they spot an issue or have a concern.
- We’re making sure our teams are empowered with the knowledge and the training they need to effectively do their jobs while meeting these health and safety protocols.
Offering curbside service and operating on a reduced schedule
- We’re planning to open more than half of our stores for zero-contact curbside pick-up by the end of this week, but only when and where we believe it is safe to do so and permitted under local regulations.
- We’re also beginning to open some stores for limited in-store services. As we begin to test into opening stores to customers, we’ll be operating on a limited schedule, and open hours will vary by location.
Asking everyone who enters an REI facility to use personal protective equipment (PPE)
- Employees are required to wear face coverings while in REI locations – this includes stores, distribution centers and any location being staffed by employees deemed “essential personnel.”
- Certain jobs will require employees to use gloves, but we are making gloves available to all staff who choose to use them.
- We are also asking all customers to wear face coverings while at REI stores, and are providing disposable face coverings for anyone who doesn’t have them. This is a request, not a requirement (except where local mandate requires them), but we’re asking our community to take this simple action to keep our employees and their fellow customers safe, and to help stop the spread.
- We are also making gloves available to all customers who choose to use them.
Implementing social distancing standards
- We’re limiting the number of people allowed in a store at a given time. We’re following local ordinances, which vary greatly, but you can expect that we’ll be operating at significantly less than our typical capacity for the foreseeable future.
- We’re introducing socially distanced queuing at store entrances, cash registers and shop counters.
- Six feet is the standard, and store managers are empowered to stop operations if maintaining 6 feet of distance between people appears to not be possible.
- We’re also installing plexiglass shields at all registers.
- Fitting rooms and drinking fountains will be unavailable, and custom fitting services (backpacks, shoes and bicycles) will look very different than they have in the past.
Enhancing cleaning procedures
- We’re maintaining our enhanced COVID-19 cleaning procedures (including thorough, frequent cleanings of high-touch surface areas), in addition to our daily standard cleaning services.
Stepping up health screenings and policies
- In early March, we modified our paid time off policies to ensure that our employees—including hourly retail employees—who miss work due to a diagnosis of COVID-19 or to care for family members diagnosed with COVID-19 do not suffer loss of income or other benefits.
- We are requiring employees to check for COVID symptoms before each shift and to stay home if they feel unwell, and managers are empowered and trained to send visibly sick staff home.
- We are also rolling out temperature check devices to all locations. As these become available, we will require an on-the-clock (paid) health screening including a temperature check upon arrival for work each day. Anyone with a fever of 100.4 or higher will be required to go home.