REI Co-op COVID-19 Health & Safety Standards

Oct 30, 2020

After several months of limited store operations, most REI stores are now open – in a limited capacity – to customers. In some places “open” means curbside service. In others, our doors are open for a limited number of customers at a time. In every case, we’re taking precautions to ensure the health and safety of our employees, customers and communities. We’ll provide clear guidance for customers on how to shop or do curbside pickup, and we’ll also be closely following guidance from national, state and local authorities to make sure we’re operating in compliance with any restrictions in place.  


Here’s what you can expect, as we continue to ramp up our physical retail offerings:


Safety comes first

  • Every one of us is accountable to ensuring we hold to these standards.
  • Anyone is empowered and expected to speak up if they spot an issue or have a concern.
  • We’re making sure our teams are empowered with the knowledge and the training they need to effectively do their jobs while meeting these health and safety protocols.


Offering curbside service and operating on a reduced schedule

  • Most of our stores are now open for zero-contact curbside pick-up when and where we believe it is safe to do so and permitted under local regulations.
  • Most stores are also open for limited in-store services. As we continue to expand in-person customer offerings, we’ll be operating on a limited schedule, and open hours will vary by location.


Asking everyone who enters an REI facility to use personal protective equipment (PPE)

  • Employees are required to wear CDC approved face coverings while in REI locations – this includes stores, distribution centers and any location being staffed by employees deemed “essential personnel.”
  • Certain jobs will require employees to use gloves, but we are making gloves available to all staff who choose to use them.
  • We are also requiring all customers older than age 2 to wear face coverings that align with CDC guidance while at REI stores, and are providing disposable face coverings for anyone who doesn’t have them. We’re asking our community to respect this simple action to keep our employees and their fellow customers safe, and to help stop the spread of COVID-19.
    • This means, face coverings made of mesh or other loosely-knit fabric are not permitted.  Additionally, face coverings must fully cover the nose and mouth at all times while shopping or standing in line. 
  • We are also making gloves available to all customers who choose to use them.


Implementing social distancing standards

  • We’re limiting the number of people allowed in a store at a given time. We’re following local ordinances, which vary greatly, but you can expect that we’ll be operating at significantly less than our typical capacity for the foreseeable future.
  • We’ve introduced socially distanced queuing at store entrances, cash registers and shop counters.
  • Six feet is the standard, and store managers are empowered to stop operations if maintaining 6 feet of distance between people appears to not be possible.
  • We also installed plexiglass shields at all registers.
  • Most fitting rooms are open, but custom fitting services (backpacks, shoes and bicycles) will look very different than they have in the past. Drinking fountains remain unavailable.


Enhancing cleaning procedures

  • We’re maintaining our enhanced COVID-19 cleaning procedures (including thorough, frequent cleanings of high-touch surface areas), in addition to our daily standard cleaning services.


Stepping up health screenings and policies

  • In early March, we modified our paid time off policies to ensure that our employees—including hourly retail employees—who miss work due to a diagnosis of COVID-19 or to care for family members diagnosed with COVID-19 do not suffer loss of income or other benefits.
  • We are requiring employees to check for COVID-19 symptoms before each shift and to stay home if they feel unwell, and managers are empowered and trained to send visibly sick staff home.
  • We have also installed temperature check devices at all locations, and are requiring on-the-clock (paid) health screenings ­-- including a temperature check -- upon arrival for work each day. Anyone with a fever of 100.4 or higher will be required to go home.