REI Members & Customers,
In July 2007 REI discovered a potential safety defect involving the Novara Afterburner children's trailer bike (pictured below), sold at REI retail stores and REI.com between February and July of this year.
Early in August we corrected the problem with the bikes in our inventory, as well as those in production, which are now safe of the potential defect and approved for sale. During this time we also communicated with our co-op members for whom we had record of purchasing the Afterburner explaining the situation and asking that they immediately discontinue use of the trailer bike. In addition, we posted the member correspondence on our website so that non-member customers could also be aware of the recalled product.
We were fortunately able to develop a positive, tested solution that meets the high expectations of REI and the Consumer Product Safety Commission. This solution includes a replacement part that was mailed to REI members along with installation instructions, and is available in our retail stores with free-of-charge installation by our certified bike technicians. Read the owner's manual (PDF)
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If you have not received a replacement part in the mail, please stop by your local REI store or phone REI customer service at 1-800-426-4840.
It's important to note that Novara Afterburner trailer bikes that are currently for sale have been retrofitted with the tested and approved replacement part — a new quick-release lever which is easily identified by its silver color (the old lever was black).
Fortunately, no injuries have been reported; however, the integrity of our products and the safety of our customers are our highest priorities. With the installation of this quick-release replacement part, the Novara Afterburner meets our high expectations for quality and safety. Following the installation of the replacement part, we request the old quick-release lever be returned to REI, so that the potentially defective part has no chance of being used in the future.
We apologize for any inconvenience this may have caused, and invite you to call us at 1-800-426-4840 between 4 a.m. and 11 p.m. PT, seven days a week with any questions you may have.
Recreational Equipment, Inc.