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Payment & Pricing
- Why are there pending charges on my card?
- Forms of Payment Accepted by REI
- Price Adjustments
- Why isn't my coupon working?
- Lost Your Gift Card?
- I misplaced my coupon. How can I get the coupon code?
- Where can I find coupon exclusions?
- Promotions & Coupons FAQ
- Can I return a coupon-discounted item and use the coupon on a different item?
- Pricing
- Sales Tax
- Placing a Gift Order Online
- Buy Now, Pay Later at REI
- Price Matching
- REI Co-op Mastercard FAQ
- REI Gift Cards
- Gift Registry
- Corporate & Group Sales
- How do I add a promo or coupon code to my order?
- How many times can I use my coupon code?
- How do I add a coupon code after my order has already been placed?
- Can the coupon be applied to my purchase after the Sale Event is over?
- I missed the sale event, and my coupon is not working on the checkout page.
- Are coupon codes case-sensitive? Should I include spaces?
- Can I receive a complimentary coupon?
- Is there a promotion for free shipping?
- Can I get a bundle discount?
- Can online promotions and sale event coupons be applied in REI retail stores?
- Why can’t REI honor the coupon for excluded brands?
- My coupon does not work for a particular brand, why not?
- Does REI offer a military discount?
- Can I place a tax-exempt order?
Browse Help Library
Quick tools
Tracking an order?
Visit your order history page to track status and review details.
Returning something?
Bring it to your nearest store or start an online mail-in return.
Delivery issue?
If your order is lost, incorrect, or something else, we'll make it right.