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Return Policy

100% Satisfaction Guaranteed

We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase.

REI’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. See our limited warranty.

Returning Items

You can return your purchases from REI by mail or at any of our retail locations, regardless of whether you made your purchase online, by phone or in an REI store.  Proof of purchase is required.

  • Please retain all packaging material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary.

Mailing your Return

  • Include required proof of purchase: store receipt, eReceipt, gift receipt, shipping invoice or member purchase history.
    • Non-member returning a retail purchase?
      • Name, address, phone, and email, are required to process your mailed in return.
  • No proof of purchase? We can help locate proof of purchase if you used an REI member number for your order. Include a note with the following information:
    • Member name
    • Member number
    • Member Address
    • Member Phone number
    • Member Email address
    • Date of purchase
    • Location of purchase
    • Purchase Price
    • Reason for the return
  • Purchases not posted to an REI membership are required to provide proof of purchase for all retail transactions.
  • We may be able to locate proof of purchase for online or phone purchases not posted to an REI membership when all the above information is provided.

Returning a gift?

  • Include proof of purchase or information required above.
  • Original purchaser will be refunded when gift recipient refund is not clearly requested and complete gift recipient information not included:
    • Name of gift recipient to be refunded
    • Gift recipient member number (if applicable)
    • Gift recipient address
    • Gift recipient phone number
    • Gift recipient email address
  • All gifts refunded to gift recipient will be issued a check to the address and recipient name provided.

Mail your return

Ship your package with a carrier that can provide tracking and insurance to:

REI Returns Department
1700 45th St E
Sumner, WA 98352

  • If we have any questions we will contact the purchaser or gift recipient listed by phone or email.
  • REI is not responsible for packages lost or damaged in transit.
  • If merchandise is returned that does not meet conditions of the 100% Satisfaction Guarantee, the return will be declined and the merchandise will be returned to you.
  • All sales are final on Garage Sale items.
  • If your item has a manufacturing defect in materials or workmanship, you can return it at any time.  See our limited warranty.
  • Used items must be cleaned prior to return. If you send merchandise that is not cleaned or laundered to the REI Returns Department, your return may be denied and merchandise returned to you.

Refunds

  • Want to order a replacement item? You can order your replacement item online at REI.com or by calling 1-800-426-4840.
    • You will be charged the purchase price, but once we receive your return, we'll credit you for the cost of the original item.
    • You will be responsible for shipping costs up front.
    • When exchanging the same item for a different size or color, place your order by phone and we will match the original purchase price on your exchange, where applicable. Then return your original item for refund.
  • All retail purchases will be refunded in the form of a check, mailed to the name and address provided (member name and address when no receipt provided).
  • All online and phone orders will be refunded to the original payment type with the exception of dividends which will be refunded by check mailed to the member name and address on file.
  • All gifts refunded to gift recipient will be issued a check to the address and recipient name provided.

Include your replacement order number with your return and we will refund all standard shipping charges paid on your replacement order.  Sorry, we do not refund expedited shipping charges unless item returned is determined to be defective after inspection.

REI Garage Sale Merchandise Policy

REI Garage Sales are events where we sell merchandise “as is.” All sales are final on items purchased at REI Garage Sales at our retail locations.

If a customer sends Garage Sale merchandise to the REI Returns Department for a return or exchange, it will be returned to the customer at their expense.

Related Questions:

What is the REI return policy?

Every item you purchase at REI is 100% satisfaction guaranteed.

Can I return an item I bought online to an REI store?

Yes. You can return or exchange your item any of our retail locations, regardless of whether you made your purchase online, by mail or in an REI store.

How are refunds issued?

We will make every effort to refund the original form of payment for in-store, online and phone purchases.

Can I return REI-OUTLET.com items to an REI store?

Yes. You can return REI-OUTLET purchases at any REI store or by mail within one year of purchase.

The REI Difference

100% satisfaction guaranteed

We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase.

REI's guarantee doesn't cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. See our limited warranty.

Gear & advice you can trust

At REI, we live and breathe the outdoors, and we're passionate about sharing our expertise with people of all skill levels. Whether you're new to the outdoors or a seasoned explorer, we'll take the time to understand your needs and help you find the right gear for you.

10% annual member refund

Anyone can shop at REI, but for a one-time $20 fee you can become an REI member and enjoy a lifetime of benefits. These include an annual member refund, typically 10% back on eligible purchases.*

 

 

 

*10% is typical but not guaranteed. Your refund is based on eligible purchases, which exclude REI gift cards, services, fees, REI Adventures trips, REI-OUTLET.com, and discounted items. Learn more