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REI Store Pickup

Free Shipping With REI Store Pickup

Have your order shipped to an REI store and get FREE SHIPPING. Some restrictions apply.

The good news:

  • Shipping is FREE—even for oversize items!

The not-so-great news (but consider that it's FREE!):

  • REI store pick-up orders may take longer than other shipping options.
  • Several bike brands can be shipped to select REI stores only; they cannot be shipped to your home or other addresses. Learn more about each bike brand's shipping restrictions.
  • Gift cards are not eligible for REI Store Pickup.

How to Place an Order for REI In-Store Pickup

You have 3 choices:

  • Shop online: Select "Pick up at a store for FREE" in step one of checkout. When you place your order, you will be given an estimated arrival date. When items from your order are available for pickup, you will receive an email from us.
  • Order by phone: Call 1-800-426-4840.
  • Order in person at your local REI Store.

Note: Orders paid with cash must be prepaid, and placed from one of our retail stores only.

Estimated Arrival Dates for In-Store Pickup

To see the estimated arrival date of an REI Store Pickup order placed today, go to the Shipping Timelines page, and select your store from the drop-down menu beneath "REI Store Pickup." Keep in mind that REI Store Pickup orders may take longer than other shipping options.

Related Questions:

How much will it cost to ship my order?

See our current shipping rates. You can also review your shipping charges as part of the online checkout process (before payment).

When will I get my order?

See our estimated shipping timelines for domestic orders placed today. The estimates are already adjusted to account for holidays and weekends.

Do you ship internationally?

Yes, we do. For more information, see Placing International Orders and International Shipping Rates.

Do you offer free shipping?

There are two ways to get free shipping for your REI purchase. You can have your order shipped to your local store for in-store pickup, or you can get free U.S. Standard shipping on qualifying orders.

What does it mean if an item is on backorder?

If an item is not currently available, but we think we'll eventually get more inventory, you have the option to put that item on backorder. If the item becomes available we will ship it to you. Of course, we will not charge your credit card until the item ships.

The REI Difference

100% satisfaction guaranteed

We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase.

REI's guarantee doesn't cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. See our limited warranty.

Gear & advice you can trust

At REI, we live and breathe the outdoors, and we're passionate about sharing our expertise with people of all skill levels. Whether you're new to the outdoors or a seasoned explorer, we'll take the time to understand your needs and help you find the right gear for you.

10% annual member refund

Anyone can shop at REI, but for a one-time $20 fee you can become an REI member and enjoy a lifetime of benefits. These include an annual member refund, typically 10% back on eligible purchases.*



*10% is typical but not guaranteed. Your refund is based on eligible purchases, which exclude REI gift cards, services, fees, REI Adventures trips, REI Garage, and discounted items. Learn more