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Orders & Purchases
- Track My Order
- How long does it take for my order to ship after it's been placed?
- Order tracking says my order was delivered, but it's not here. What do I do?
- My order was sent to the wrong address, what do I do?
- My order was delivered and an item was missing, what do I do?
- Can I cancel my order?
- Can I change the shipping address on my order?
- International Orders
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Shipping
- Track My Order
- How long does it take for my order to ship after it's been placed?
- Order tracking says my order was delivered, but it's not here. What do I do?
- My order was sent to the wrong address, what do I do?
- My order was delivered and an item was missing, what do I do?
- Shipping Timeline
- Store Pickup
- International Orders
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Returns & Exchanges
- Returns & Exchanges
- What proof of purchase do I need to return an item?
- How long does it take for my return to be refunded?
- How will I be refunded if I paid using a gift card, Member Rewards, or some combination of them all?
- Can I return worn or used gear?
- Can I return an item I bought on sale, with a coupon, or from REI Outlet?
- Do I need to return using the original packaging?
- Returns & Exchanges FAQ
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My Account
- REI accounts frequently asked questions
- I have our membership number in my online account, so why is it not letting me use Rewards?
- Email Preferences
- I updated my REI Online Account information, so why didn’t it update my REI Membership?
- Is an REI Online Account the same thing as a membership?
- Why isn’t my purchase in my account’s Online Purchase History?
- I updated my REI Online Account. Why can’t I see the changes?
- How do I reset my REI Online Account password?
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Membership
- REI Co-op Member Number Lookup
- How do I change my name on my REI Co-op Membership?
- How do I earn a Co-op Member Reward?
- How can I spend my Total REI Rewards?
- When do my Total REI Rewards expire?
- Can I receive my Total REI Rewards by cash or check?
- Can I retroactively earn a Co-op Member Reward on previous purchases?
- How do I find my member number and Total REI Rewards balance?
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Payment & Pricing
Gifting
Product & Sizing
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Safety & Health
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REI Services
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