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My Orders
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Orders & Purchases
- Track My Order
- How long does it take for my order to ship after it's been placed?
- Order tracking says my order was delivered, but it's not here. What do I do?
- My order was sent to the wrong address, what do I do?
- My order was delivered and an item was missing, what do I do?
- Can I cancel my order?
- Can I change the shipping address on my order?
- International Orders
- Price Adjustments
- I was shipped the wrong item, what do I do?
- Changing an Order FAQ
- Can I change my email address on a recently placed order?
- Can I change the billing address on my order?
- Can I change or update the payment details on my order?
- Can I change the product or quantity on my order?
- Can I personalize my item?
- Returns & Exchanges
- Refunds in REI Stores
- Refunds for Mailed-in & Canceled Orders
- Shipping Timeline
- U.S. Shipping Rates
- Backorders & Pre-orders
- Placing a Gift Order Online
- Why are there pending charges on my card?
- Store Pickup
- Wish List
- Gift Registry
- Corporate & Group Sales
Browse Help Library
Quick tools
Tracking an order?
Visit your order history page to track status and review details.
Delivery issue?
If your order is lost, incorrect, or something else, we'll make it right.
Need purchase history?
Find past orders made online or in store.