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- REI accounts frequently asked questions
- I have our membership number in my online account, so why is it not letting me use Rewards?
- Email Preferences
- I updated my REI Online Account information, so why didn’t it update my REI Membership?
- Is an REI Online Account the same thing as a membership?
- Why isn’t my purchase in my account’s Online Purchase History?
- I updated my REI Online Account. Why can’t I see the changes?
- How do I reset my REI Online Account password?
- I can't remember my user name and password, but I am a member. What should I do?
- Which transaction types are available to view on my Purchase History page?
- Which transaction types are not available for view on my Purchase History page?
- It says my email address is not found, so why do I get emails from REI?
- Can I check out as a “guest” if I’m a member?
- Can I use any membership email address for my REI Online Account?
- Mail Preferences
- What’s an REI Online Account?
- Track My Order
- Become an REI Co-op Affiliate
- How do I change my name on my REI Co-op Membership?
- How can I update the address, phone number or email on my REI Co-op Membership?
- Log In to Your REI Online Account
- Create a New REI Online Account
- Password Protection
- Fraud & Scam Alerts
- REI Co-op Membership Benefits
- REI Co-op Member Number Lookup
- Gift Registry
- Wish List
- REI Co-op Mastercard FAQ
- SMS Terms & Conditions
- Product Safety & Recalls
- Cookie Policy
- What are the benefits of linking my online account to my membership?
- How do I link my membership to my REI Online Account?
- How do I change the membership linked to my online account?
- How do I unlink my membership and online account?
- Can I link multiple memberships to one online account?
- Why didn’t I get my password reset email?
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Quick tools
Tracking an order?
Visit your order history page to track status and review details.
Delivery issue?
If your order is lost, incorrect, or something else, we'll make it right.
Need purchase history?
Find past orders made online or in store.