Which items can’t I return?

The following items cannot be returned:
  • Final sale items
    • All sales are final on REI Co-op Memberships, lift tickets, passes and gift cards as noted at the time of purchase.
  • Damaged gear
    • The REI Satisfaction Guarantee policy doesn't cover ordinary wear and tear, or damage caused by improper use or accidents.
  • Unwashed or excessively dirty gear
    • Items that have been used since purchase must be cleaned prior to returning. Merchandise that is not cleaned or laundered may be declined and sent back.
  • Re/Supply at REI stores
    • All in-store Re/Supply items are sold “AS IS” and are final sale. Any used gear purchased in stores that is mailed to the REI Returns Department will be sent back.
  • Outdoor electronics must be returned within 90 days.
For more information, see REI’s return policy exceptions.

Some items cannot be returned via our mail-in return process, including the following:

The above items can be returned at any REI store. You can also work directly with a carrier to meet any shipping conditions needed to return by mail.

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