Buy Now, Pay Later at REI

How does it work?

Buy now and pay later for your purchases at REI in four installments when you check out with Klarna (aka Klarna Pay-in-4). Simply pay 25% of the amount now and the remaining every two weeks with your choice of payment method. Klarna won't charge you interest or additional fees when you pay on time!

*CA resident loans made or arranged pursuant to a California Financing Law license.

Who is Klarna?

Klarna is a payment services provider that provides deferred payment alternatives to enable shoppers to securely pay when and how they want.

What products are eligible?

REI customers can complete their purchase with Klarna Pay-in-4 for goods priced from $30 to $3,000, including REI Memberships. Purchases of REI Gift Cards are excluded, and you’ll need to place a separate order.

Who can use it?

All REI customers, both members and non-members, who reside in the US (excluding New Mexico and Hawaii) can choose to pay with Klarna.

How do I use Klarna on REI.com?
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  1. Sign-up for Klarna on the Klarna website or the free Klarna App
  2. Shop at REI.com
  3. Add items to your cart and proceed to the "Review and Pay" page
  4. Choose Klarna as your payment option
  5. Follow instructions to agree to purchase with Klarna
    • The first of four installment payments will be charged to your bank card on file with Klarna
    • Your REI.com order will be fully paid with a virtual VISA bank card created by Klarna, which has a different number from your initial Klarna payment card
    • You will be taken back to the REI.com “Review and Pay” page
  6. Select ‘Submit order“
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You’ll receive an REI order confirmation email with your order number.
Your remaining installment payments will be managed through Klarna.
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When will I receive my item?

With Klarna, your order will be delivered according to standard shipping timelines – just the same as other orders. The first of your four payments will be charged when the order ships.

How do I manage my payments?

The initial payment will be charged when your order ships, then the remaining payments will be automatically charged every two weeks to your chosen payment method. Also, you can choose to pay off your purchase early from the Klarna app or Klarna site.

For any questions related to your Klarna installment payment schedule, please contact Klarna’s customer service or Klarna Chat 24/7 (available via the Klarna Mobile App).

How do I make a return for all or part of my order?

When REI receives your full or partial return, we’ll process the return immediately to Klarna. You can follow the return status with your REI order number.

For a full return, Klarna will refund any payments collected and cancel any future scheduled payments. For a partial return, Klarna will send you an adjusted payment schedule. You can check the status of your refund in the Klarna app or Klarna site.

Can I use it in stores?

Klarna is available for purchases online only for now. We hope to make Klarna available at stores in the near future.

Does it impact my credit score?

When you sign up to use Klarna Pay-in-4, only a soft credit check is performed as part of the agreement to the terms. This does not impact your credit score and no hard inquiry is recorded.

Why did my order get declined by Klarna?

If you receive a decline when paying with Klarna, you will need to contact Klarna to find out more as the approval process isn’t conducted by REI.

After you’ve worked it out with Klarna, or if you’d like to provide alternate payment, please give us a call. If you are unable to resolve the issue with Klarna within 72 hours, your order will cancel.

Find out more about your payment by visiting Klarna here.

How can I find out more about Klarna?

To learn more about Klarna and the payment terms, you can visit their site. If you have any questions about your account, you can contact Klarna directly.

As an REI Co-op® Mastercard® cardholder, can I use my REI Co-op® Mastercard® to pay for my installments when using Klarna for REI purchases?

Unfortunately, at this time, Capital One, who provides the new REI Co-op® Mastercard®, does not support Klarna or other installment payment products. You can use most other major debit and credit cards. Learn more here.

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