An Important Update on REI Adventure Travel

All bookings for REI Adventure trips departing on or after January 15, 2025, will be cancelled. Refunds will be issued to the original form of payment.

All trips scheduled to depart January 15, 2025, or later will be cancelled.

Refunds will be issued to the original form of payment. An invoice will be sent to the Bill-To email address once the refund has been processed. If any portion of your invoice was paid with an REI gift card, that amount will be refunded as an REI digital gift card and sent to the Bill-To email address. Refunds may take up to 14 days to be received. If any portion of your booking was purchased using your REI Member Reward, the amount of your Reward will be refunded in the form of a check.

To speak with someone about your policy, or to request a refund of your premiums e-mail info@tripassure.com, and reference the enrollment ID located in your enrollment confirmation email from info@tripassure.com.

Please work directly with your travel supplier(s) to modify or cancel any other pre-booked travel plans. They are best equipped to support you with managing your reservation(s). If you have purchased travel insurance, please contact your provider to see if you can file a claim.

Please work directly with the hotel to modify or cancel any pre- or post-trip reservations. They are best equipped to support you with managing your reservation(s).

In-store workshops, presentations and events are still offered. For more information, visit REI.com/events.

If you booked a trip with REI that was refunded as part of the cancellations, REI will honor the 5% card rewards for the refunded trip by reissuing them to your card rewards balance in the coming weeks. REI will also honor the $50 annual statement credit you received as an REI Co-op Mastercard member. The $50 annual statement credit benefit will continue to be available on REI classes hosted in stores; please visit REI.com/events to browse those offerings.

If any portion of your booking was purchased using your REI Co-op Reward or REI Mastercard Rewards, the amount of your reward will be refunded in the form of a check mailed to the address on file with REI Adventures by March 16, 2025.

Access to the Online Traveler Profile will no longer be available once your booking has been cancelled.

No. Permits originally acquired by REI are not transferrable to individuals nor other organizations.