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Popular Help Tools
Orders & Purchases
- Track My Order
- How long does it take for my order to ship after it's been placed?
- Order tracking says my order was delivered, but it's not here. What do I do?
- My order was sent to the wrong address, what do I do?
- My order was delivered and an item was missing, what do I do?
- Can I cancel my order?
- Can I change the shipping address on my order?
- International Orders
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Shipping
- Track My Order
- How long does it take for my order to ship after it's been placed?
- Order tracking says my order was delivered, but it's not here. What do I do?
- My order was sent to the wrong address, what do I do?
- My order was delivered and an item was missing, what do I do?
- Shipping Timeline
- Store Pickup
- International Orders
- See more
Returns & Exchanges
- Returns & Exchanges
- What proof of purchase do I need to return an item?
- How long does it take for my return to be refunded?
- How will I be refunded if I paid using a gift card, Member Rewards, or some combination of them all?
- Can I return worn or used gear?
- Can I return an item I bought on sale, with a coupon, or from REI Outlet?
- Do I need to return using the original packaging?
- Returns & Exchanges FAQ
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My Account
- REI accounts frequently asked questions
- I have our membership number in my online account, so why is it not letting me use Rewards?
- Email Preferences
- I updated my REI Online Account information, so why didn’t it update my REI Membership?
- Is an REI Online Account the same thing as a membership?
- Why isn’t my purchase in my account’s Online Purchase History?
- I updated my REI Online Account. Why can’t I see the changes?
- How do I reset my REI Online Account password?
- See more
Membership
- REI Co-op Member Number Lookup
- How do I change my name on my REI Co-op Membership?
- How do I earn a Co-op Member Reward?
- How can I spend my Total REI Rewards?
- When do my Total REI Rewards expire?
- Can I receive my Total REI Rewards by cash or check?
- Can I retroactively earn a Co-op Member Reward on previous purchases?
- How do I find my member number and Total REI Rewards balance?
- See more
Payment & Pricing
Gifting
Product & Sizing
Rentals | Classes | Events | Repairs
Safety & Health
Privacy | Security | Legal | Terms
REI Services
Store Info
Browse Help Library
Quick tools
Tracking an order?
Visit your order history page to track status and review details.
Returning something?
Bring it to your nearest store or start an online mail-in return.
Delivery issue?
If your order is lost, incorrect, or something else, we'll make it right.