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- Shipping & Delivery Delays
- REI Member Bonus Card FAQ
- Can I cancel my order?
- Create a New REI Online Account
- Log In to Your REI Online Account
- REI Repair Services
- Refunds for Mailed-in & Canceled Orders
- Changing an Order FAQ
- Backorders & Pre-orders
- How many times can I use my coupon code?
- I missed the sale event, and my coupon is not working on the checkout page.
- Sales Tax
- Forms of Payment Accepted by REI
- How do I add a coupon code after my order has already been placed?
- Can I return multiple items (and/or orders) in one shipping box?
- What are the benefits of linking my online account to my membership?
- Refunds in REI Stores
- Can the coupon be applied to my purchase after the Sale Event is over?
- How long does it take for my return to be refunded?
- What proof of purchase do I need to return an item?
- Why didn’t I get my password reset email?
- Membership FAQ
- Can I change my email address on a recently placed order?
- How do I use my existing, printed return label?
- How much is a membership?
- How do I change the membership linked to my online account?
- Why are there pending charges on my card?
- How do I become a member?
- How do I unlink my membership and online account?
- Returns & Exchanges
- What is REI's warranty?
- My order was delivered and an item was missing, what do I do?
- How do I exchange or replace an item?
- How do I change my name on my REI Co-op Membership?
- I lost my membership card. What do I do?
- Where can I find coupon exclusions?
- Are coupon codes case-sensitive? Should I include spaces?
- What items are not eligible for Co-op Member Rewards?
- Can I change or update the payment details on my order?
- How do I return item(s) containing hazardous materials?
- REI Site Rules
- How do I add a promo or coupon code to my order?
- How will I be refunded if I paid using a gift card, Member Rewards, or some combination of them all?
- I accidentally deleted the email with my bonus card in it. What should I do?
- How do I work directly with a carrier to ship a return?
- When do I get my Co-op Member Rewards?
- How do I return via Curbside Pickup?
- REI Co-op Member Number Lookup
- Can I receive a complimentary coupon?
- Price Matching
- What is a Co-op Member Reward?
- Placing a Gift Order Online
- Is there a promotion for free shipping?
- Is there a difference between REI Dividend and REI Member Rewards?
- I’m trying to use my Member Bonus Card, but it isn’t working.
- Can I change the billing address on my order?
- Do I need a receipt or packing slip to return my item?
- Buy Now, Pay Later at REI
- Why isn’t my purchase in my account’s Online Purchase History?
- REI Member Rewards FAQ
- Re/Supply General Info
- Can I get a bundle discount?
- Can I change the product or quantity on my order?
- How long does it take for my order to ship after it's been placed?
- Can I return a coupon-discounted item and use the coupon on a different item?
- Can I return worn or used gear?
- How do I apply my Co-op Member Rewards?
- How do I link my membership to my REI Online Account?
- Re/Supply Warranty & Returns
- How do I earn a Co-op Member Reward?
- Sizing - Bikes
- Can online promotions and sale event coupons be applied in REI retail stores?
- Can I change the shipping address on my order?
- Can I return an item if I order the wrong size, color, quantity, etc.?
- Can I retroactively earn a Co-op Member Reward on previous purchases?
- What do my Co-op Member Rewards include?
- Re/Supply Shipping
- REI Gift Cards
- Gift Registry
- Oversize Items
- Promotions & Coupons FAQ
- Why can’t REI honor the coupon for excluded brands?
- Where can I find my bonus card? What does it look like?
- How can I update the address, phone number or email on my REI Co-op Membership?
- Can I return an item I bought on sale, with a coupon, or from REI Outlet?
- Re/Supply Products
- How can I return an oversize item?
- REI accounts frequently asked questions
- How do I find my member number and Total REI Rewards balance?
- Track My Order
- Why isn't my coupon working?
- Did you receive my return?
- I never received my bonus card, what do I do?
- Trading in Gear with Re/Supply
- What do my Total REI Rewards include?
- U.S. Shipping Rates
- REI Rentals FAQ
- Does REI offer a military discount?
- I was shipped the wrong item, what do I do?
- Damaged or defective products
- What is the policy for returning e-bikes?
- Can I link multiple memberships to one online account?
- Re/Supply Payments, Rewards, and Refunds
- How can I spend my Total REI Rewards?
- International Orders
- Fraud & Scam Alerts
- Can I place a tax-exempt order?
- Do I need to return using the original packaging?
- REI Class & Event Information
- How can I mail back items from multiple orders in a single box?
- When do my Total REI Rewards expire?
- My order was sent to the wrong address, what do I do?
- Which items can’t I return?
- Can I receive my Total REI Rewards by cash or check?
- How do I know if my return item(s) contain hazardous materials?
- My coupon does not work for a particular brand, why not?
- Restricted Brands & Countries/Territories
- Can I personalize my item?
- What is the Member Collection?
- Price Adjustments
- Product Safety & Recalls
- How do I determine the remaining balance on a gift card or e-gift card?
- What’s an REI Online Account?
- SMS Terms & Conditions
- How do I get a gift receipt for my order?
- Can I return outdoor electronics?
- I received an item that has a security tag attached, what should I do?
- How do I reset my REI Online Account password?
- I don’t have a printer; can I still do a mail-in return?
- Can I return a gift without a gift receipt?
- Classes & Events
- Lost Your Gift Card?
- Become an REI Co-op Affiliate
- Mail Preferences
- Corporate & Group Sales
- Hazardous Items
- Sizing - Backpacks
- I updated my REI Online Account. Why can’t I see the changes?
- Which transaction types are available to view on my Purchase History page?
- REI Co-op Membership Benefits
- Cookie Policy
- Which transaction types are not available for view on my Purchase History page?
- Can someone else pick up my order from the bike shop or ski and snowboard shop?
- Is an REI Online Account the same thing as a membership?
- Pricing
- It says my email address is not found, so why do I get emails from REI?
- I misplaced my coupon. How can I get the coupon code?
- Can I check out as a “guest” if I’m a member?
- I updated my REI Online Account information, so why didn’t it update my REI Membership?
- Can I use any membership email address for my REI Online Account?
- Order tracking says my order was delivered, but it's not here. What do I do?
- I can't remember my user name and password, but I am a member. What should I do?
- How do I create a return shipping label or return my item to a store?
- I have our membership number in my online account, so why is it not letting me use Rewards?
- Gift Card PIN Issue?
- Returns & Exchanges FAQ
- Password Protection
- REI Co-op Mastercard FAQ
- Store Pickup
- Email Preferences
- Shipping Timeline
- REI Gear Rentals
- Sizing - Clothing
- Wish List
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Quick tools
Tracking an order?
Visit your order history page to track status and review details.
Returning something?
Bring it to your nearest store or start an online mail-in return.
Delivery issue?
If your order is lost, incorrect, or something else, we'll make it right.