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Returns & Exchanges
- Returns & Exchanges
- What proof of purchase do I need to return an item?
- How long does it take for my return to be refunded?
- How will I be refunded if I paid using a gift card, Member Rewards, or some combination of them all?
- Can I return worn or used gear?
- Can I return an item I bought on sale, with a coupon, or from REI Outlet?
- Do I need to return using the original packaging?
- Returns & Exchanges FAQ
- How do I create a return shipping label or return my item to a store?
- Refunds for Mailed-in & Canceled Orders
- Refunds in REI Stores
- I don’t have a printer; can I still do a mail-in return?
- How do I use my existing, printed return label?
- Can I return multiple items (and/or orders) in one shipping box?
- How do I exchange or replace an item?
- Damaged or defective products
- Do I need a receipt or packing slip to return my item?
- Can I return outdoor electronics?
- What is the policy for returning e-bikes?
- I received an item that has a security tag attached, what should I do?
- Which items can’t I return?
- Did you receive my return?
- Product Safety & Recalls
- Can I return an item if I order the wrong size, color, quantity, etc.?
- How can I return an oversize item?
- How can I mail back items from multiple orders in a single box?
- How do I know if my return item(s) contain hazardous materials?
- How do I return item(s) containing hazardous materials?
- How do I work directly with a carrier to ship a return?
- How do I return via Curbside Pickup?
- What is REI's warranty?
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Quick tools
Tracking an order?
Visit your order history page to track status and review details.
Returning something?
Bring it to your nearest store or start an online mail-in return.
Delivery issue?
If your order is lost, incorrect, or something else, we'll make it right.