How do I work directly with a carrier to ship a return?

Please note: You are responsible for return shipping costs.
  • Pack the item securely and include the original product packaging and tags if available. (Hint: If you cover all existing shipping labels, you can reuse the bag or box your order came in.)
  • Include proof of purchase (e.g., invoice, store receipt) PLUS your name, address, email, phone number, REI Co-op Member number (if applicable) and a brief description about why you’re returning the item. If you can't find your proof of purchase, see the FAQ above to contact us.
    • If returning a gift, please include the gift recipient’s information as noted in the Gift returns section.
  • Attach a return shipping address to your package. Address your package to:
REI RETURNS DEPARTMENT
1700 45TH ST E
SUMNER, WA 98352
  • Send your package using a carrier that can provide tracking and insurance. REI is not responsible for items lost or damaged in transit.

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