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Product Safety & Recalls

Report Product Safety Issues

At REI, the safety and integrity of our products is our highest priority. If you believe that a product sold by REI has a condition or defect that might make it unsafe, we want to hear from you immediately.

Please use this form to report your product safety concern.

For general (not safety-related) product inquiries and customer service issues, please contact us.

Product Recalls

If a product we carry has a safety issue requiring a recall of the product, we notify all customers whom we can identify as having bought the product. This includes members who used their co-op number at the time of purchase, and other customers who bought the product through our website or who otherwise can be identified from purchasing records. We also post notices in our retail stores and on our website.

Current Product Safety Recalls

Please carefully review the details of each product safety recall and follow the recall instructions. If you know other people who have the affected product, please share current recall information with them.

For information about other product recalls, visit http://www.recalls.gov, the U.S. Consumer Product Safety Commission website at http://www.cpsc.gov/cpscpub/prerel/prerel.html, the National Highway Transportation Safety Administration website at http://www-odi.nhtsa.dot.gov/recalls/; or the United States Coast Guard at http://www.uscgboating.org/recalls/search.aspx.

Related Questions:

What if something I paid full price for goes on sale?

For products purchased on REI.com or in REI stores, we will honor the sale price if you purchased within the last 14 days and your item is the same product number, color and size as the item on sale. If so, we will gladly refund the difference to you. This does not apply to REI Garage (formerly REI Outlet) purchases, which are not subject to price adjustments. Contact us for more information.

Do REI Garage purchases apply to my member dividend?

No. Items for sale on REI Garage (formerly REI Outlet) do not earn member refunds on your annual REI dividend. Lean more about REI member benefits.

Why can’t I write reviews on REI.com?

In order to write product reviews on REI.com, you must create an REI online account. REI members, remember that an REI online account is not automatically part of your membership.

Where can I find REI coupons, discounts and rebates?

We've made it easy to save. Get current REI coupons, promotional codes, rebates, volume discounts and free shipping offers all in one place.

The REI Difference

100% satisfaction guaranteed

We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase.

REI's guarantee doesn't cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. See our limited warranty.

Gear & advice you can trust

At REI, we live and breathe the outdoors, and we're passionate about sharing our expertise with people of all skill levels. Whether you're new to the outdoors or a seasoned explorer, we'll take the time to understand your needs and help you find the right gear for you.

10% annual member refund

Anyone can shop at REI, but for a one-time $20 fee you can become an REI member and enjoy a lifetime of benefits. These include an annual member refund, typically 10% back on eligible purchases.*

 

 

*10% is typical but not guaranteed. Your refund is based on eligible purchases, which exclude REI gift cards, services, fees, REI Adventures trips, REI Garage, and discounted items. Learn more