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Returns & Exchanges
Return policy
- Returns & Exchanges
- What is REI's warranty?
- How do I exchange or replace an item?
- Estimated refund date
- Damaged or defective products
- Can I return multiple items (and/or orders) in one shipping box?
- Do I need to return using the original packaging?
- Do I need a receipt or packing slip to return my item?
- What proof of purchase do I need to return an item?
- How will I be refunded if I paid using a gift card, Member Rewards, or some combination of them all?
- I received an item that has a security tag attached, what should I do?
- What options do I have if I’m outside of the return window timeframe?
- Refunds in REI Stores
- Refunds for Mailed-in & Canceled Orders
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