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Membership & Rewards
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How do I find my member number and Total REI Rewards balance?
You can find your member number and rewards balance in your online account.
- Go to the Member Number & Rewards Lookup page
- You may look up your rewards by:
- First name, last name, and phone number
Your reward balance will be emailed to you. Be sure to check your spam and junk mailboxes. Remember, only the primary member (not a spouse or other family member) may redeem their Total REI Rewards.
Didn’t receive the email? You may contact us via chat or phone for further assistance.
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All help content for REI Membership & Rewards
- Are coupon codes case-sensitive? Should I include spaces?
- Can I receive a complimentary coupon?
- Can I receive my Total REI Rewards by cash or check?
- Can I retroactively earn a Co-op Member Reward on previous purchases?
- Can I use any membership email address for my REI Online Account?
- Can online promotions and sale event coupons be applied in REI retail stores?
- Can the coupon be applied to my purchase after the Sale Event is over?
- Email Preferences
- How can I spend my Total REI Rewards?
- How do I add a coupon code after my order has already been placed?
- How do I add a promo or coupon code to my order?
- How do I earn a Co-op Member Reward?
- How do I find my member number and Total REI Rewards balance?
- How do I reset my REI Online Account password?
- How many times can I use my coupon code?
- I can't remember my user name and password, but I am a member. What should I do?
- I have our membership number in my online account, so why is it not letting me use Rewards?
- I misplaced my coupon. How can I get the coupon code?
- I missed the sale event, and my coupon is not working on the checkout page.
- I updated my REI Online Account information, so why didn’t it update my REI Membership?
- I updated my REI Online Account. Why can’t I see the changes?
- Is an REI Online Account the same thing as a membership?
- It says my email address is not found, so why do I get emails from REI?
- Mail Preferences
- How can I update the address, phone number or email on my REI Co-op Membership?
- How do I change my name on my REI Co-op Membership?
- My coupon does not work for a particular brand, why not?
- Why isn't my coupon working?
- REI Co-op Member Number Lookup
- REI Co-op Membership Benefits
- REI Co-op Mastercard FAQ
- What do my Total REI Rewards include?
- What is a Co-op Member Reward?
- When do I get my Co-op Member Rewards?
- What is the Member Collection?
- When do my Total REI Rewards expire?
- Where can I find coupon exclusions?
- Which transaction types are available to view on my Purchase History page?
- Which transaction types are not available for view on my Purchase History page?
- Why can’t REI honor the coupon for excluded brands?
- Why isn’t my purchase in my account’s Online Purchase History?
- Can I check out as a “guest” if I’m a member?
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