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Help
- 1-800-426-4840
Call Monday through Sunday,
4 AM to 11 PM Pacific Time
- REI Member Tools
Find your member number or dividend balance.
Shipping Timeline
Gift Card Shipping
There are now two shipping options for gift cards—standard shipping and express shipping. Standard shipping time will be 3–7 days via first class mail. Gift card express shipping is now available online. (You no longer need to call REI for express shipping for REI gift cards.) Gift cards sent via express shipping usually arrive within 1–2 business days. Please note that we no longer ship gift cards internationally—including to Canada. Consider sending an REI e-gift card to international recipients.
About Estimated Arrival Dates
Estimated arrival dates are for domestic orders placed today. We've adjusted these estimates to account for holidays and weekends.
Estimated arrival dates don't apply to:
- Deliveries to Alaska, Hawaii, PO boxes and rural areas
- Deliveries made to U.S. territories, APO, FPO and international addresses
- Items that must be sent by ground-shipping: hazardous, flammable and oversize items as noted in the product information
- Items shipped common carrier freight, including boats and car-top boxes
- Bikes
- Items that are out-of-stock at the time of ordering
Please Note:
- Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
- Some items require a signature for delivery.
- For shipping-related questions, please contact us directly at 1-800-426-4840.
Packages Do Not Ship from Our Distribution Center on the Following Holidays:
- New Year's Day
- 4th of July
- Martin Luther King Jr. Day
- Labor Day
- President's Day
- Thanksgiving
- Memorial Day
- Christmas
Related Questions
How much will it cost to ship my order?
See our current shipping rates. You can also review your shipping charges as part of the online checkout process (before payment).
When will I get my order?
See our estimated shipping timelines for domestic orders placed today. The estimates are already adjusted to account for holidays and weekends.
Do you ship internationally?
Yes, we do. For more information, see Placing International Orders and International Shipping Rates.
Do you offer free shipping?
There are two ways to get free shipping for your REI purchase. You can have your order shipped to your local store for in-store pickup, or you can get free U.S. Standard shipping on qualifying orders.
What does it mean if an item is on backorder?
If an item is not currently available, but we think we'll eventually get more inventory, you have the option to put that item on backorder. If the item becomes available we will ship it to you. Of course, we will not charge your credit card until the item ships.
- 1-800-426-4840
Call Monday through Sunday,
4 AM to 11 PM Pacific Time
- REI Member Tools
Find your member number or dividend balance.
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