At REI, the safety and integrity of our products is our highest priority. If you believe that a product sold by REI has a condition or defect that might make it unsafe, we want to hear from you immediately.
Please use this form to report your product safety concern.
For general (not safety-related) product inquiries and customer service issues, please contact us.
If a product we carry has a safety issue requiring a recall of the product, we notify all customers whom we can identify as having bought the product. This includes members who used their co-op number at the time of purchase, and other customers who bought the product through our website or who otherwise can be identified from purchasing records. We also post notices in our retail stores and on our website.
Please carefully review the details of each product safety recall and follow the recall instructions. If you know other people who have the affected product, please share current recall information with them.
For information about other product recalls, visit http://www.recalls.gov, the U.S. Consumer Product Safety Commission website at http://www.cpsc.gov/cpscpub/prerel/prerel.html, the National Highway Transportation Safety Administration website at http://www-odi.nhtsa.dot.gov/recalls/; or the United States Coast Guard at http://www.uscgboating.org/recalls/search.aspx.
What if something I paid full price for goes on sale?
For products purchased on REI.com or in REI stores, we will honor the sale price if you purchased within the last 30 days and your item is the same product number, color and size as the item on sale. If so, we will gladly refund the difference to you. This does not apply to REI-OUTLET.com purchases, which are not subject to price adjustments. Contact us for more information.
Do REI-OUTLET.com purchases apply to my member dividend?
No. Items for sale on REI-OUTLET.com do not earn member refunds on your annual REI dividend. Lean more about REI member benefits.
Why can’t I write reviews on REI.com?
In order to write product reviews on REI.com, you must create an REI online account. REI members, remember that an REI online account is not automatically part of your membership.
Where can I find REI coupons, discounts and rebates?
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