Every item you purchase at REI is 100% satisfaction guaranteed.
You can return or exchange your item by mail or at any of our retail locations, regardless of whether you made your purchase online, by mail or in an REI store.
In a hurry? You can expedite an exchange by placing a new order with your bank card and returning the unwanted merchandise for credit.
Returns and Exchanges by Mail
1. Please include a copy of your receipt, invoice or gift packing list, or if you no longer have one of these, a letter with the following information:
Member number (if applicable)
When, where and by whom the purchase was made
Reason for the return
Purchase price of the item(s)
2. Please specify whether you would like an exchange, a repair, a refund or a bankcard credit.
3. Insure the package for your protection and return to:
REI Returns Dept.
1700 45th St E.
Sumner, WA 98352
REI Returns Dept.
PO Box 1700
Sumner, WA 98390
NOTE: Please launder or clean any used merchandise being returned.
You can return REI-OUTLET.com purchases at any store or by mail.
Keep in mind, though, that REI-OUTLET.com stock changes quickly. As a result, we may not be able to make requested exchanges. If this is the case, we will credit your bank card for the purchase amount.
Garage Sale Returns at Retail Stores
All sales are final on items purchased at Garage Sales at our retail locations.
Can I return an item I bought online to an REI store?
Yes. You can return or exchange your item by mail or at any of our retail locations, regardless of whether you made your purchase online, by mail or in an REI store.
How are refunds issued?
We will issue refunds to the original method of payment. Returns purchased as a gift or with a gift card, dividends, refund vouchers or merchandise credits will be refunded as an REI gift card or a refund check.
Can I return REI-OUTLET.com items to an REI store?
Yes. You can return REI-OUTLET.com purchases at any REI store or by mail.
What if an item I want to exchange is out of stock?
If your exchange item is no longer available, we will notify you and issue a refund in the original form of payment.