We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund. Items must be returned within a year of purchase, except items purchased from REI-OUTLET which must be returned within 30 days of purchase.
REI’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. See our limited warranty.
You can return or exchange purchases from REI or REI-OUTLET by mail or at any of our retail locations, regardless of whether you made your purchase online, by phone or in an REI store.
You must have a proof of purchase (store receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges.
Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise.
Used items must be cleaned for a return or exchange. If you send merchandise that is not cleaned or laundered to the REI Returns Department, it will be returned at your expense.
REI-OUTLET items (with a .73 price ending) must be returned or exchanged within 30 days of purchase.
REI-OUTLET items go out of stock quickly. As a result, we may not be able to make requested exchanges. If this is the case, we will refund your form of payment for the purchase amount.
If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. REI is not responsible for packages lost in transit without proof of tracking.
Packages must be postmarked within one year of purchase, or within 30 days of purchase for REI-OUTLET items.
If a customer returns merchandise that does not meet conditions of the 100% Satisfaction Guarantee, it will be sent back to the customer at their expense.
To return or exchange an order by mail:
For USPS, use this address:REI Returns Dept.
For UPS or FedEx, use this address:REI Returns Dept.
REI Garage Sales are events where we sell merchandise “as is.” All sales are final on items purchased at REI Garage Sales at our retail locations.
If a customer sends Garage Sale merchandise to the REI Returns Department for a return or exchange, it will be returned to the customer at their expense.
What is the REI return policy?
Every item you purchase at REI is 100% satisfaction guaranteed.
Can I return an item I bought online to an REI store?
Yes. You can return or exchange your item by mail or at any of our retail locations, regardless of whether you made your purchase online, by mail or in an REI store.
How are refunds issued?
We will issue refunds to the original method of payment. Returns purchased as a gift or with a gift card, dividends, refund vouchers or merchandise credits will be refunded as an REI gift card or a refund check.
Can I return REI-OUTLET.com items to an REI store?
Yes. You can return REI-OUTLET.com purchases at any REI store or by mail.
What if an item I want to exchange is out of stock?
If your exchange item is no longer available, we will notify you and issue a refund in the original form of payment.
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