Call Monday through Sunday,
4 AM to 11 PM Pacific Time
Find your member number or dividend balance.
We are pleased to offer our mail order and online shopping services to members and customers around the world.
REI
Sumner, WA 98352-0001
US
REI gift cards (except for REI e-gift cards sent via email) can be shipped only to addresses in the U.S., APO/FPO and some U.S. Territories. See “Restricted Brands and Products” below for details.
We no longer ship REI gift cards internationally, including to Canada. Instead, you may want to consider sending an REI e-gift card to your international friends or family.
On international orders, the recipient is responsible for payment of applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your Customs office for information on duties, taxes and restricted items.
Are there products that can't be shipped outside of the U.S.?
Yes. We are unable to ship the following items outside of the U.S.: bikes, boats, car-top carriers, hazardous items and REI gift cards.
Be aware of the following restrictions:
See a list of products that can be shipped only to U.S. addresses.
How much will it cost to ship my order?
See our current shipping rates. You can also review your shipping charges as part of the online checkout process (before payment).
When will I get my order?
See our estimated shipping timelines for domestic orders placed today. The estimates are already adjusted to account for holidays and weekends.
Do you ship internationally?
Yes, we do. For more information, see Placing International Orders and International Shipping Rates.
Do you offer free shipping?
There are two ways to get free shipping for your REI purchase. You can have your order shipped to your local store for in-store pickup, or you can get free U.S. Standard shipping on qualifying orders.
What does it mean if an item is on backorder?
If an item is not currently available, but we think we'll eventually get more inventory, you have the option to put that item on backorder. If the item becomes available we will ship it to you. Of course, we will not charge your credit card until the item ships.
Call Monday through Sunday,
4 AM to 11 PM Pacific Time
Find your member number or dividend balance.
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