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Help
- 1-800-426-4840
Call Monday through Sunday,
4 AM to 11 PM Pacific Time
- REI Member Tools
Find your member number or dividend balance.
Payment Information
What forms of payment does REI accept?
Online and Phone
- Visa, including REI Visa
- MasterCard
- American Express
- Discover Brand Cards (including Diners Club Int'l and China UnionPay)
- JCB
- REI gift card
- REI dividend
Mail Order
REI only accepts bankcards and REI dividends for mail orders.
Please consider:
- There is no guarantee that the merchandise you selected will still be available by the time your order arrives.
If you are purchasing on behalf of a group, business or government entity, see this page:
Corporate & Group Sales - How to Order
Rebates
Occasionally, manufacturers offer mail-in rebates on their products.
Find current rebate information, forms and further instructions by brand.
Related Questions:
How much will it cost to ship my order?
See our current shipping rates. You can also review your shipping charges as part of the online checkout process (before payment).
When will I get my order?
See our estimated shipping timelines for domestic orders placed today. The estimates are already adjusted to account for holidays and weekends.
Do you ship internationally?
Yes, we do. For more information, see Placing International Orders and International Shipping Rates.
Do you offer free shipping?
There are two ways to get free shipping for your REI purchase. You can have your order shipped to your local store for in-store pickup, or you can get free U.S. Standard shipping on qualifying orders.
What does it mean if an item is on backorder?
If an item is not currently available, but we think we'll eventually get more inventory, you have the option to put that item on backorder. If the item becomes available we will ship it to you. Of course, we will not charge your credit card until the item ships.
- 1-800-426-4840
Call Monday through Sunday,
4 AM to 11 PM Pacific Time
- REI Member Tools
Find your member number or dividend balance.
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