Help > International Orders

International Orders

Placing an Order from Outside the U.S. and Canada

We are pleased to offer our mail order and online shopping services to members and customers around the world.

  • Phone—Call 1-253-891-2500
  • Fax—Dial 1-253-891-2523
  • Online—Simply click “Proceed to Checkout” on the Shopping Cart page and follow the instructions from there.
  • By Mail—Download an Order Form and mail to:
    • REI
    • Sumner, WA 98352-0001
    • US

Duties and Taxes

International orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your Customs office for information on duties, taxes and restricted items.

Restricted Brands and Products

  • Products from the following vendors can be shipped only to U.S. addresses:
    • A5
    • Asics
    • Atlas
    • Atomic
    • BOB Strollers
    • Burton/Anon/R.E.D.
    • Cascade Designs
    • DC Snowboards (and boots)
    • Gnu
    • K2
    • Lib
    • Line
    • Little Bear
    • Madshus
    • Merrell
    • Morrow
    • MSR
    • Nutcase
    • Petzl America
    • Platypus
    • Polar Electro
    • Quiksilver/Roxy
    • Ride
    • Rome
    • Rossignol
    • Salomon
    • SealLine
    • The North Face
    • Therm-a-Rest
    • Tubbs
    • Yakima
  • Bell Sports products (Bell helmets and bike gear, Giro Helmets, Easton cycling components) are now restricted to shipping to addresses in North America (US Canada, Mexico).
  • Products from Chariot Carriers, Motorola and Rudy Project Eyewear can be shipped only to addresses in the U.S. and Canada.
  • Products from Beal, Bibler, Black Diamond, Fritschi and La Sportiva can be shipped only to the U.S., Canada and Mexico.
  • Products from Patagonia/Water girl can be shipped only to addresses in the U.S. and Japan.
  • Products from Thorlo Inc., Thule, and Ex-Officio Buzz-Off cannot be shipped to Canada.
  • We are unable to ship the following items outside of the U.S.: bikes, boats, car-top carriers and hazardous items.

Canadian Shipping Rates

Shipping locations and oversize and/or heavy items may require additional charges. If additional shipping charges apply, you will be contacted for verification and approval before your order is shipped.

Estimated delivery time is 2 to 3 weeks.

Order Amount Shipping
0-$50 $16
$50.01-$100 $20
$100.01-$200 $30
$200.01-$300 $45
$300.01 and up $45 minimum or 10% of the total order whichever is higher

Other International Shipping Rates

Shipping locations and oversize and/or heavy items may require additional charges. If additional shipping charges apply, you will be contacted for verification and approval before your order is shipped.

Order Amount Shipping
0-$50 $21
$50.01-$100 $33
$100.01-$200 $60
$200.01-$300 $75
$300.01-$400 $90
$400.01-$500 $100
$500.01 and up $100 minimum or 10% of the total order whichever is higher.

Japanese Language Ordering Help

Japanese help is available in PDF.

Japanese

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