Forgot your member number? No problem. You can look up your member number online from the REI Member Support page. You can also look up your member number right from your iPhone or Android device using the REI mobile app.
How much dividend do I have?
We thought you'd want to know! It's easy to check your dividend online, as long as you have linked your membership number to your Online Account. You can even check your dividend from your iPhone or Android device using the REI mobile app so you can keep track of your current balance from anywhere.
How do I cancel my class registration?
If you realize that you can't make a class that you've signed up for, you can cancel or transfer a class/event by calling your local store and speaking with one of our customer service specialists.
For a refund, you must cancel 24 hours prior to the class.
How do I cancel or change my order?
Once you press Submit, your order begins processing and cannot be changed or cancelled. When you receive your order, you may return the order using our Return Instructions.